Wine & Spirits Concierge: Customer Advocate (Retail)

endeavour group careers; Riverside; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Discount card

Brand discounts

Wellbeing support

Job summary

Endeavour Group is seeking a BWS Team Member in Australia. You will engage with customers, share product passion, and support loyalty programs to enhance guest experiences across our stores. The role emphasizes stock availability, a safe clean environment, and adherence to alcohol service guidelines.

We value individuality, energy, and teamwork. This casual position offers opportunities to grow within the Endeavour Group network and its brands, with employee benefits and perks.

Qualifications

• Demonstrates strong customer-facing skills.
• Ability to engage with customers confidently.
• Willingness to learn product knowledge.
• Able to work in a fast-paced retail environment.

Responsibilities

• You’ll actively engage with customers by sharing your passion for our products and create special moments that your customers will remember
• You’ll be an advocate for BWS loyalty programs by letting your customers know about our benefits and product offerings
• You’ll make sure we have stock on our shelves so our customers have the best choices available
• You’ll maintain a safe and clean environment for your customers and teammates
• You’ll be responsible for upholding service of alcohol guidelines
• Importantly, you’ll be yourself and come as you are - BWS gives you the freedom to shine!

Skills

Customer service

Communication

Sales

Teamwork

Availability

Job description

Endeavour Group is seeking a BWS Team Member in Australia. You will engage with customers, share product passion, and support loyalty programs to enhance guest experiences across our stores. The role emphasizes stock availability, a safe clean environment, and adherence to alcohol service guidelines.

We value individuality, energy, and teamwork. This casual position offers opportunities to grow within the Endeavour Group network and its brands, with employee benefits and perks.