Whatever Whenever Supervisor

1GXSF; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts on hotel rooms

Hotel training opportunities

Discounts on food & beverages

Wellbeing programs

Employee Assistance Program

Job summary

W Hotels seeks a Whatever Whenever Supervisor in Sydney to deliver exceptional guest experiences while balancing team needs and business goals. The role requires strong organizational, communication, and leadership skills and a deep understanding of the guest journey.

Located at 31 Wheat Road, Sydney, this full-time position offers the chance to contribute to one of the world’s leading luxury hotel brands within Marriott International’s portfolio.

Qualifications

• High school diploma or GED required.
• Minimum 2 years experience in Guest Services or related area.

Responsibilities

• Manages day-to-day operations to meet guest expectations.
• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Pre-assign room allocations based on reservation data; input traces, alerts, comments.
• Coordinate with Housekeeping to track readiness of rooms for check-in and run daily arrival/departure reports.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.

Education

High school diploma or GED

Job description

Additional Information
Job Number26114827
Job CategoryRooms & Guest Services Operations
Location31 Wheat Road, Sydney New S 2000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

Thisintegral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios. the Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.Additional responsibilities include, but are not limited to;

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Pre-assign room allocations in correspondence with the collected data on the reservation – input traces, alerts, comments.
• Can facilitate department meetings and WhatsUp Briefings and continually communicates a clear and consistent message regarding the Welcome goals to produce desired results.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Provide guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, motivating, and coaching employees; serve as a role model.

Overall, the Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.

EDUCATION OR EXPERIENCE

High school diploma or GED; minimum 2 years experience in Guest Services role or related professional area.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.