Wellbeing Support Assistant

BUPA; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Complimentary uniforms

Annual footwear allowance

Bupa Campus learning access

Viva wellbeing programme

Southern Cross health insurance (premi

Parental leave enhancements

Employee discounts

Refer a Friend program

Flu vaccinations and health checks

Job summary

Bupa Riverstone Village is seeking a Wellbeing Support Assistant to keep residents' homes clean and comfortable, while assisting with daily living tasks. You’ll work within a supportive team at Kelvin Grove, Palmerston North, delivering hygienic and respectful care to residents.

Role includes balanced shifts across mornings and late afternoons, with a permanent part-time contract and a focus on person-centered care and dignity for our village community.

Qualifications

• Previous experience in aged care, disability support, or community services is desirable.
• Ideal 2+ years in customer service or support roles such as hospitality or home-based care.
• First Aid Certificate or willingness to obtain.

Responsibilities

• Provide weekly cleaning of residents' apartments to a high standard.
• Daily bed making and weekly bed changing for residents.
• Assist with dressing, personal hygiene, and meals for residents.
• Support with laundry collection and return; manage supplies prudently.
• Report faults or stock needs to the manager; adhere to safety policies.

Skills

Customer service

Housekeeping

Teamwork

Reliable transport

Education

First Aid Certificate

Job description

General information

Name: Wellbeing Support Assistant

Ref #: 65152

Date: Friday, September 18, 2026

Full / Part Time: Full Time

Description & Requirements

At Bupa, purpose meets possible.

Join us and help shape a future where healthcare is more connected, innovative, and deeply personal.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is evolving, and so are we. By investing in advanced health technologies, better systems, and exciting pipelines of modern care products, we are empowering our residents to live with greater independence and dignity.

As part of our Household team, a Wellbeing Support Assistant, ensures a comfortable, clean, and healthy environment by providing residents with general housekeeping services, assistance with daily living and lifestyle tasks and keeping communal areas clean and well presented.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Hours & Roster Details:

• Employment Type: Permanent Part Time
• Hours: Average 21 Hours Per Week
• Shift Time: 2x 8am-2:30pm and 2x 3pm-7pm
• Roster Pattern: 4 days on, 2 days off over a 6-week roster period (Monday-Sunday)

The purpose of this job

Bupa Riverstone Retirement Village is a modern, purpose-built aged retirement village located in Kelvin Grove, Palmerston North. The Village provides rest home, hospital, and dementia care.

As a Wellbeing Support Assistant, you’ll work alongside a supportive team to:

• Provide effective, efficient, and hygienic weekly cleaning of each resident’s apartment to a high standard
• Complete all daily cleaning tasks for community areas as scheduled
• Provide daily bed making service to residents and weekly bed changing services
• Ensure care is taken with collecting and returning residents' laundry in a timely manner
• Provide reminders and ensure medications are taken, and support with filling prescriptions
• Assist with dressing and undressing, personal hygiene supervision, and meal deliveries
• Provide any other general services our residents subscribe to, such as companion time
• Report to the manager any faults, issues, or when supplies need replacement in residents’ homes and community areas
• Manage supplies economically and avoid wastage
• Adhere to Health & Safety policies, procedures, and safe chemical use and storage
• Treat residents with respect and dignity

What you’ll need to make it possible

• Previous experience in an aged care environment, disability support, or community services (desirable)
• Ideal work experience of 2+ years in a customer service or support role such as hospitality, housekeeping, or home-based care
• First Aid Certificate (or willingness to obtain)
• Take pride in providing high-quality household services that help residents live comfortably and safely
• Acknowledge and accept each village resident as an individual and actively encourage residents to be independent
• Always respect the confidentiality and privacy of village residents and actively communicate and listen respectfully to residents
• Show an ability to work well individually and with a team
• Demonstrate enthusiasm, care, and passion for making a difference in our residents’ lives
• Reliable transport or travel arrangements
• Hold legal entitlement to work in New Zealand

Why you’ll love it?

• Plan your life ahead outside of work with fixed rolling rosters
• Complimentary uniforms provided to look and your best at work. Annual footwear allowance
• Access to Bupa Campus – your go-to space for global learning and development
• Access to Viva, Bupa's global employee wellbeing programme
• Southern Cross health insurance membership with monthly premiums fully paid for eligible employees
• Enhanced parental leave - 12 or 24 weeks of paid gender-neutral parental leave for eligible employees
• Access to a wide range of employee benefits and discounts across retail, technology and more. Employee Assistance Programme when you need it most
• Regularly offered free flu vaccinations, free skin checks and initial menopause consultation
• Refer a Friend Programme

Our Values | Ā mātou ūara

Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

Location

Bupa Riverstone Village

Recruiter

Thomas Parker