Web & Records Officer

Department of Education & Training, Victoria; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Education & Training, Victoria is seeking a Web and Records Officer to manage online curriculum information, keep web content accurate and accessible, and oversee records management across the organisation. The role requires experience with SharePoint Online, HTML/CSS, and strong stakeholder engagement.

Based in Melbourne, the role is full-time within the Corporate Services Division, specifically the Digital Experience branch, delivering reliable digital platforms and compliant

Qualifications

• Essential : Demonstrated experience in web administration, digital content, records and information management, including compliant practices in line with organisational policies, governance requirements and relevant legislation or standards.
• Essential : Proven experience administering SharePoint Online or similar collaboration and document management platforms, including permissions, access controls, document structures and site content, and working with business units to support consistent platform use and effective records management.
• Essential : Strong technical and professional capability, including working knowledge of HTML and CSS, experience using workflow tools, and well-developed communication, stakeholder engagement skills.

Responsibilities

• Maintain and improve VCAA web content and digital platforms.
• Administer content management systems and web technologies, including HTML, CSS and accessibility/usability practices.
• Support information management and records management obligations through compliant creation, capture, organisation, storage and maintenance of digital information and records.
• Support rollout, administration and effective use of SharePoint Online as a platform for collaboration, document management and records management.
• Advise business units on best practices for web publishing, information management and records management.

Skills

Web administration

Digital content management

Records management

SharePoint Online

HTML

CSS

Stakeholder engagement

Communication

Problem solving

Organisational skills

Education

Relevant tertiary qualification in IT or digital content management

Tools

SharePoint Online

HTML

CSS

Job description

Employment Details

• Salary : $100,894 - $114,476 (Plus Superannuation of 12%)


• Fixed term till 1 October 2027


• Usual hours of work : Full time (flexible work conditions may be available)


• Usual work location : 200 Victoria Parade, East Melbourne

About the Department

The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian student's birth to 18 years.

About the Division

The Corporate Services Division supports the VCAA to deliver high-quality services through strong governance, operational support and enabling corporate functions. Within the division, the Digital Experience branch supports the organisation's digital, web and information management capability. The branch plays an important role in maintaining reliable digital platforms, improving the quality and accessibility of online information, and supporting effective information and records management practices across the VCAA. The branch works closely with business units and stakeholders across the organisation to support web publishing, digital content management, SharePoint Online administration and compliant recordkeeping. It also contributes to improved ways of working by strengthening guidance, processes and support for staff using digital platforms and information systems.

Role Purpose

The Web and Records Officer supports the online delivery of Victorian Curriculum and Assessment Authority (VCAA) curriculum and assessment information to schools, parents, students and the broader community. The role contributes to the effective maintenance and improvement of VCAA web content and digital platforms, while also performing information management and records management functions as required. The role supports the administration and use of content management systems and web technologies, including HTML, CSS and web accessibility and usability practices, to ensure VCAA's online information is accurate, accessible, user-focused and well managed. In addition to its web responsibilities, the role supports VCAA's information management and records management obligations through the compliant creation, capture, organisation, storage and maintenance of digital information and records. This includes supporting the rollout, ongoing administration and effective use of SharePoint Online as a key platform for collaboration, document management and records management across the organisation. A key responsibility of this role is to ensure that information is managed in accordance with organisational policies, governance requirements and relevant legislative obligations. Working with business units, this role encourages consistent ways of working across the VCAA by advising on best practice web publishing, information management and records management. This includes helping business units adopt agreed processes and standards, and contributing to continuous improvement in guidance, workflows and user support.

Attributes

• Experience in web administration, digital content, records or information management, or a similar role.


• Proven ability to manage online content using content management systems, with working knowledge of HTML and CSS.


• Understanding of web accessibility and usability principles, with a focus on accessible, user-centred content.


• Experience in records and information management, including compliance with organisational policies, governance requirements and relevant standards.


• Experience using SharePoint Online or similar platforms to manage permissions, access, document structures and site content.


• Ability to support staff in the consistent and compliant use of digital platforms and information systems.


• Strong communication, stakeholder engagement and customer service skills, with clear written communication and attention to detail.


• Organised, adaptable and collaborative, with strong problem-solving skills and a commitment to continuous improvement.

Qualifications and Experience

Essential :

• Demonstrated experience in web administration, digital content, records and information management, including supporting compliant practices in line with organisational policies, governance requirements and relevant legislation or standards.


• Proven experience administering SharePoint Online or similar collaboration and document management platforms, including permissions, access controls, document structures and site content, and working with business units to support consistent platform use and effective records management.


• Strong technical and professional capability, including working knowledge of HTML and CSS, experience using workflow tools, and well-developed communication, stakeholder engagement skills.

Desirable :

• Experience supporting the rollout or uplift of SharePoint Online or similar digital workplace platforms across an organisation, including developing user guidance, training materials and support resources.


• Understanding of web accessibility, usability, contemporary digital workplace practices, and public sector or education sector records management, including retention, disposal, classification and broader information governance requirements.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page. Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Chris Hofmann - Chief Informaton Officer via [e-mail]. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Monday 16 November 2026.