Warranty & Services Coordinator

Clarendon Residential Group; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Gym discounts

Retail discounts

Home build savings

Learning & development via CPG Academy

Generous leave

Wellbeing programs

Job summary

Clarendon Homes, part of Campbell Property Group, is seeking a Services & Warranty Coordinator to join the Loganholme QLD team. You will manage the warranty workflow from initiation to completion and act as the primary contact for customers during their warranty journey.

The role requires strong coordination, problem-solving, and customer service skills. You will monitor tasks in ClickHome, coordinate with trades and suppliers, and ensure timely updates and documentation.

Qualifications

• Experience coordinating in construction or property sectors.
• Strong communication and problem-solving skills.
• Familiarity with warranty processes and service delivery metrics.

Responsibilities

• Manage the full warranty workflow from initiation to completion.
• Monitor ClickHome tasks daily and update progress notes.
• Raise, code, and approve purchase orders in line with policy.
• Liaise with trades and suppliers to schedule works.
• Be the main point of contact for customers during their warranty journey.
• Provide clear guidance on the 90-day process and gather feedback.

Skills

Coordination

Customer service

Communication

Problem-solving

Organised

Team collaboration

Tools

MS Office

ClickHome

SharePoint

Job description

Clarendon Homes, part of Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is seeking a Services & Warranty Coordinator to join our Loganholme QLD team.

As the Service & Warranty Coordinator, you will be responsible for managing the day-to-day coordination of the warranty process from post-handover through to defect resolution. You will ensure customers receive timely updates, issues are resolved efficiently, and internal systems are accurately maintained. By leading trade coordination, managing workflow, and directly supporting customers, YOU will play a key role in enhancing the warranty experience and driving operational efficiency.

What you’ll do:

• Manage the full workflow for assigned warranty jobs from initiation to completion.
• Monitor ClickHome tasks daily, updating progress notes and job statuses.
• Review vendor reports and ensure tasks are actioned within agreed service levels.
• Raise, code, and approve purchase orders in line with company policy.
• Identify and elevate overdue or stalled tasks to the Service & Warranty Manager
• Act as the main point of contact for customers throughout their warranty journey.
• Make 30-day welcome calls and provide clear guidance on the 90-day process.
• Proactively resolve customer concerns or elevate complex issues where required.
• Liaise with trades and suppliers to schedule works and follow up on completions.
• Provide clear instructions and documentation to trades to prevent delays or rework.
• Track and follow up on outstanding quotes or pending works until closure.
• Monitor trends or recurring issues from trades and flag them for reporting.
• Participate actively in weekly workflow meetings, providing updates and insights.

About you

• Previous experience in a similar role or proven experience in a coordination or administrative role, preferably in construction, property, or customer service solid experience in a coordination or administrative role, preferably in construction, property, or customer service or
• Experience in liaising with trades, suppliers, and customers.
• Familiarity with service delivery metrics and managing task workflows
• Strong working knowledge of Microsoft Office suite (Outlook, Word, Excel)
• Experience with ClickHome, SharePoint, or similar job management systems (desirable).
• Understanding of residential construction and warranty processes (desirable).
• Proactive and solution-oriented with strong problem-solving skills.
• Confident communicator, able to manage customer expectations effectively.
• Detail-focused and organised, with the ability to manage multiple jobs simultaneously.
• Team-oriented, collaborative, and committed to continuous improvement

What’s on offer

When you join Campbell Property Group, you’ll enjoy:

• Competitive salary + flexible working options
• Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
• Retail discounts across travel, groceries, and lifestyle
• Savings on home builds, trades, suppliers, and utilities
• Ongoing learning and development through the CPG Academy
• Generous leave – including parental, volunteer, and community service leave
• Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

• Clarendon Homes – award-winning, innovative homes across QLD and NSW
• Domaine Homes – affordable, stylish homes designed for modern families
• Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 45 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.