Warranty Data Analyst

Toyota Motor Corporation Australia Ltd.; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Private health insurance contribution

Wellness facilities and onsite gym

Vehicle discounts

Volunteer days

Career development

Job summary

Toyota Motor Corporation Australia Ltd. is seeking a Warranty Data Analyst (max term 2 years) to support warranty and compliance data analysis, reporting, and policy development from its Altona North base.

The role involves managing customer and SAP records, identifying trends, and delivering actionable insights to improve product quality and service excellence. The role collaborates across the Quality & Service Division, with travel occasional and flexible hybrid working arrangements.

Qualifications

• Tertiary qualification in data analytics, statistics, mathematics, or related field.
• Experience in data analysis, reporting and business insights, with exposure to warranty or aftersales analytics.
• Advanced Excel skills: pivot tables, Power Query, data modelling and dashboards.

Responsibilities

• Analyse warranty, recall and field action data to identify trends and impacts.
• Prepare and deliver reports and recommendations to support performance and budgeting.
• Develop, maintain and enhance data sources, reporting frameworks and dashboards.
• Collaborate with stakeholders to deliver quality and service initiatives.

Skills

Data analysis

Stakeholder engagement

Problem solving

Statistical knowledge

Education

Bachelor's degree in Data Analytics/Statistics/Mathematics

Tools

Power BI

Excel

Job description

Oh what a feeling! At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs. Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance (excluding fuel)
• Annual contribution to your private health insurance worth over $1,900
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities – free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• Genuine career development: promotions, rotations and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle

What you’ll contribute to

An exciting opportunity to join our Quality & Service Division as a Warranty Data Analyst in a max term role for 2 years. The Quality and Service Division is responsible for delivering exceptional customer experiences by leading customer support, service operations, technical training, product quality initiatives, warranty programs, and in-field product performance activities. The division works closely across the business to enhance service excellence, strengthen customer loyalty, support profitability objectives, and reinforce the Toyota brand through high-quality products, services, and customer-focused solutions. The Warranty Data Analyst plays a key role in supporting Toyota's warranty and compliance operations through the analysis, management, and reporting of customer and warranty-related data. This position is responsible for maintaining accurate customer and SAP records, analysing warranty performance and repair trends, preparing warranty, recall and compliance reports, and supporting government reporting requirements. The role contributes to the development and maintenance of warranty policies, implementation of customer outreach initiatives, and delivery of warranty-related projects, while proactively identifying risks, emerging concerns, process improvements, and continuous improvement (Kaizen) opportunities. Working closely with internal stakeholders, the Warranty Data Analyst ensures the integrity, accuracy, and clarity of warranty and compliance data, enabling informed decision-making, effective communication, and adherence to Toyota standards, government regulations, and legal requirements. The role also supports the achievement of Quality and Service Division objectives by helping to drive the adoption of improvement initiatives and facilitating the timely resolution of issues that enhance customer outcomes and business performance. This role is based in Altona North and offers flexible working arrangements. While travel is not a regular requirement, there may be occasional interstate or international travel to support business initiatives, projects, and stakeholder engagement activities.

How you’ll make an impact

• Analyse warranty, recall and field action data to identify emerging product quality concerns, trends and potential impacts on customers and the business.
• Evaluate the effectiveness of recalls, field actions and customer outreach initiatives to support customer-first outcomes and continuous improvement.
• Prepare and deliver meaningful reports, insights and recommendations to support business performance, profitability, budgeting and informed decision-making.
• Develop, maintain and enhance data sources, reporting frameworks, dashboards and analytical tools to improve data quality and reporting capability.
• Identify and drive continuous improvement (Kaizen) opportunities, using data-driven insights to strengthen processes, improve stakeholder outcomes and support operational excellence.
• Collaborate with stakeholders across the business to provide analytical support, build capability and contribute to the successful delivery of quality and service initiatives.

Your attributes

• Relevant tertiary qualification in Data Analytics, Statistics, Mathematics, Business Analytics, Commerce, Information Systems, Computer Science, or Engineering (Mechanical, Automotive or Industrial).
• Demonstrated experience in data analysis, reporting and business insights, with exposure to warranty administration, product quality, customer analytics, field campaigns, recalls, aftersales operations or dealer network support.
• Advanced Microsoft Excel skills, including pivot tables, Power Query, data modelling and dashboard development, with experience creating insightful and user-friendly reports.
• Proven capability in Power BI dashboard and report development, including experience extracting, manipulating and analysing large datasets.
• Strong knowledge of data cleansing, validation, statistical analysis, predictive analytics and data modelling techniques to support informed business decision-making.
• Experience in financial reporting and cost analysis, combined with strong problem-solving, stakeholder engagement and continuous improvement (Kaizen) capabilities, with the ability to translate complex data into actionable insights.

Applications close on 23rd October 2026

We are an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women.

Please review Work180 website for further information.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

Why work for Toyota

Come and join our team.