Warm Front Desk Patient Concierge (Part-Time)

City Fertility; Swan Hill; On-site; AUD 34,000 - 44,000; Part time

Job summary

City Fertility in Victoria is seeking several patient-facing Patient Concierge positions for its Fountain Gate Health Hub. Roles are part-time or casual, with evening and weekend shifts, ideal for students, balancing commitments, or experienced customer service professionals seeking flexible hours.

You will greet patients, answer inquiries, help with bookings and payments, and keep the front desk area welcoming while protecting privacy.

Qualifications

• At least 3 months’ customer service experience in reception, retail, hospitality, medical reception or office administration.
• Ability to work a flexible roster, including evenings and/or weekend shifts.
• Excellent communication skills and a friendly, professional and positive manner.
• Confidence handling payments and point-of-sale, with experience in retail or sales well regarded.

Responsibilities

• Meet and greet every patient, visitor, clinician and contractor with warmth, discretion and privacy.
• Be the first point of contact for walk-in and phone enquiries, provide general information and direct people to the right team or service.
• Help patients make, change and confirm bookings and appointments, and keep them informed about wait times and what to expect.
• Recommend and sell products, and take payments for products and appointments accurately and securely.
• Keep the reception and waiting area welcoming, including patient amenities and refreshments.
• Help patients with sign-in and paperwork, and manage front-of-house opening and closing procedures.
• Manage phone and email enquiries, and incoming and outgoing mail and parcels.
• Support front-of-house stock ordering and help the Patient Services team meet its service goals.
• Protect patient privacy and confidentiality at all times

Skills

Customer service

Front-of-house

Communication

Tools

Microsoft Office

Job description

City Fertility in Victoria is seeking several patient-facing Patient Concierge positions for its Fountain Gate Health Hub. Roles are part-time or casual, with evening and weekend shifts, ideal for students, balancing commitments, or experienced customer service professionals seeking flexible hours.

You will greet patients, answer inquiries, help with bookings and payments, and keep the front desk area welcoming while protecting privacy.