Ward Receptionist

unitingcareqld; City of Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

NFP Salary Packaging

Flexible work arrangements

Employee discount program

Paid parental leave

Diversity and inclusion leave

Job summary

The Wesley Hospital in Australia is seeking a Ward Receptionist to join the team in a full-time capacity at the Auchenflower ward. This role involves essential administrative support, patient coordination, and first-point contact duties within a busy healthcare setting.

You will support clinical teams, manage patient information, and ensure a seamless experience for patients and families. The position offers competitive hourly pay and Not-for-Profit salary packaging benefits.

Qualifications

• Previous administrative experience, ideally in healthcare/hospital
• Certificate III in Business Administration or equivalent experience
• Strong communication and organisational skills
• Ability to work in a fast-paced healthcare environment

Responsibilities

• Coordinate patient admissions, discharges and transfers using hospital systems (e.g. Cerner)
• Maintain accurate patient records, ensure documentation is filed and scanned
• Liaise with clinical staff to support ward operations and patient flow
• Answer and manage phone enquiries professionally and promptly
• Communicate effectively with patients, families, doctors and internal departments
• Support administrative tasks including forms, coordination and ward supplies
• Assist with patient movements, meal coordination and general ward support
• Resolve scheduling issues by liaising with Doctors' rooms and key stakeholders

Skills

Administrative experience

Medical terminology

Communication skills

Team player

Organisational skills

Data entry

Computer literacy

Education

Certificate III in Business Administration

Tools

Cerner

Hospital IT systems

Job description

Ward Receptionist | The Wesley Hospital

Employment Term: Full-Time opportunity

Location: Auchenflower, just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City

Remuneration: $37.16 per hour + Super + Not-for-Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with The Wesley Hospital

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. Someone who values connection, communication, and delivering exceptional support in a fast-paced healthcare environment.

As a Ward Receptionist at The Wesley Hospital, you'll play an integral role in supporting our clinical teams and ensuring a seamless experience for patients, families and visitors. You'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your part in The Wesley Hospital team

As a Ward Receptionist, you'll provide essential administrative and clerical support to our nursing and clinical teams across the wards. Acting as the central point of communication, you'll help facilitate efficient coordination of patient information and services while ensuring a high standard of care and professionalism.

Your role will include:

• Coordinating patient admissions, discharges, and transfers using hospital systems (e.g. Cerner)
• Maintaining accurate patient records, ensuring documentation is completed, filed and scanned correctly
• Liaising with clinical staff to support ward operations and patient flow
• Answering and managing phone enquiries in a timely and professional manner
• Communicating effectively with patients, families, doctors and internal departments
• Supporting administrative tasks including forms, coordination and ward supplies
• Assisting with patient movements, meal coordination and general ward support
• Resolving scheduling issues by liaising with Doctors' rooms and key stakeholders

What makes a difference for us?

• Certificate III in Business Administration (or similar), or equivalent experience
• Previous administrative experience, ideally within a healthcare or hospital setting
• Sound knowledge of medical terminology (or willingness to learn)
• Strong organisational skills with high attention to detail
• Ability to work collaboratively within a team and adapt in a fast-paced environment
• Excellent communication and interpersonal skills
• Confidence using computer systems and data entry tools
• A proactive, can-do attitude with a focus on patient care and service

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• Flexible work arrangements to support work-life balance
• A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

By joining our Hospitals, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple - everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender iden