Ward Receptionist

UnitingCare Hospital; City of Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Flexible work arrangements

12 weeks paid parental leave

Job summary

The Wesley Hospital is seeking a Ward Receptionist to provide essential administrative and clerical support to our nursing and clinical teams across the wards, acting as the central point of communication and ensuring a high standard of care and professional patient experiences.

Based in Auchenflower, this full-time role offers a competitive hourly remuneration of $37.16 plus super, Not-for-Profit salary packaging, and penalties & allowances, with opportunities to grow and contribute to a

Qualifications

• Certificate III in Business Administration (or similar), or equivalent experience.
• Previous administrative experience, ideally within a healthcare or hospital setting.
• Sound knowledge of medical terminology (or willingness to learn).
• Strong organisational skills with high attention to detail.
• Ability to work collaboratively within a team and adapt in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Confidence using computer systems and data entry tools.
• A proactive, can-do attitude with a focus on patient care and service.

Responsibilities

• Coordinating patient admissions, discharges, and transfers using hospital systems (Cerner).
• Maintaining accurate patient records, ensuring documentation is completed, filed and scanned correctly.
• Liaising with clinical staff to support ward operations and patient flow.
• Answering and managing phone enquiries in a timely and professional manner.
• Communicating effectively with patients, families, doctors and internal departments.
• Supporting administrative tasks including forms, coordination and ward supplies.
• Assisting with patient movements, meal coordination and general ward support.
• Resolving scheduling issues by liaising with Doctors’ rooms and key stakeholders.

Skills

Communication

Organisational skills

Attention to detail

Teamwork

Education

Certificate III in Business Administration

Tools

Cerner

Job description

Ward Receptionist | The Wesley Hospital

Employment Term: Full-Time opportunity

Location: Auchenflower, just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City

Remuneration: $37.16 per hour + Super + Not-for-Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with The Wesley Hospital

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. Someone who values connection, communication, and delivering exceptional support in a fast-paced healthcare environment. As a Ward Receptionist at The Wesley Hospital, you’ll play an integral role in supporting our clinical teams and ensuring a seamless experience for patients, families and visitors. You’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your part in The Wesley Hospital team

As a Ward Receptionist, you’ll provide essential administrative and clerical support to our nursing and clinical teams across the wards. Acting as the central point of communication, you’ll help facilitate efficient coordination of patient information and services while ensuring a high standard of care and professionalism.

Your role will include:

• Coordinating patient admissions, discharges, and transfers using hospital systems (e.g. Cerner)
• Maintaining accurate patient records, ensuring documentation is completed, filed and scanned correctly
• Liaising with clinical staff to support ward operations and patient flow
• Answering and managing phone enquiries in a timely and professional manner
• Communicating effectively with patients, families, doctors and internal departments
• Supporting administrative tasks including forms, coordination and ward supplies
• Assisting with patient movements, meal coordination and general ward support
• Resolving scheduling issues by liaising with Doctors’ rooms and key stakeholders

What makes a difference for us?

• Certificate III in Business Administration (or similar), or equivalent experience
• Previous administrative experience, ideally within a healthcare or hospital setting
• Sound knowledge of medical terminology (or willingness to learn)
• Strong organisational skills with high attention to detail
• Ability to work collaboratively within a team and adapt in a fast-paced environment
• Excellent communication and interpersonal skills
• Confidence using computer systems and data entry tools
• A proactive, can-do attitude with a focus on patient care and service

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• Flexible work arrangements to support work-life balance
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

UnitingCare Family & Values

By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme Diversity & Inclusion Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.