Ward Clerk - Aged Care and Acute Ward

Mallee Track Health & Community Service; Ouyen; On-site; AUD 52,000 - 68,000; Full time

Job summary

Mallee Track Health & Community Service is seeking a Ward Clerk in Ouyen VIC for a full-time position. The role provides administrative support to the health centre, coordinating medical records, admissions, discharges, and patient accounts while handling appointment scheduling and general admin tasks.

The Ward Clerk is the first point of contact for patients and healthcare professionals, delivering a courteous, professional, and customer-focused service to support efficient operations.

Qualifications

• Demonstrated experience in office administration and customer service.
• Ability to maintain confidentiality in all areas of work.
• High level written and oral communication skills.
• High computer literacy and numeracy.
• Ability to work effectively in a team.
• Current Driver’s Licence and Police Check.

Responsibilities

• Provide administrative support to nursing staff, allied health, and clinicians.
• Coordinate medical records, admissions and discharge documentation, and patient accounts.
• Manage appointment scheduling and coordination; general administrative duties.
• Act as first point of contact for patients, families and health professionals, delivering a welcoming service.

Skills

Office administration

Customer service

Confidentiality

Communication

Computer literacy

Teamwork

Driver’s Licence

Police Check

Education

Tertiary qualifications in Health Administration

Job description

Mallee Track Health & Community Service – Ouyen VIC

Full time

2d ago , from Mallee Track Health and Community Service

The Ward Clerk is an integral member of the multidisciplinary team, providing administrative support tonursing staff, allied health professionals, medical practitioners, and other members of the clinical team. Asthe first point of contact for patients, families, visitors, and healthcare professionals, the Ward Clerk deliversa welcoming, professional, and customer-focused service.

The role is primarily administrative in nature and supports the effective operation of the Health Centrethrough the coordination of medical records, admission and discharge documentation, patient accountsassociated with admissions and discharges, appointment scheduling and coordination, and a range ofgeneral administrative duties.

Position summary

The Ward Clerk is an integral member of the multidisciplinary team, providing administrative support tonursing staff, allied health professionals, medical practitioners, and other members of the clinical team. Asthe first point of contact for patients, families, visitors, and healthcare professionals, the Ward Clerk deliversa welcoming, professional, and customer-focused service.

The role is primarily administrative in nature and supports the effective operation of the Health Centrethrough the coordination of medical records, admission and discharge documentation, patient accountsassociated with admissions and discharges, appointment scheduling and coordination, and a range ofgeneral administrative duties.

Selection criteria

• To be the first point of contact for patients, families and associated healthcare professionals when visiting and contacting the aged care and acute ward.
• Provide comprehensive administrative support to the aged care and acute ward, including the maintenance of healthcare records, document and data management, statistical reporting, coordination of radiology bookings, and support for resident admission and discharge processes.
• Work as part of a team to ensure the achievement of departmental and facility-wide goals
• Delivery of a high-level service that is consumer focused
• Being a resource contact for members of the community who make enquiries about MTHCS programs and services.
• Complete all documentation as required and maintain up-to-date medical histories
• Work in collaboration with other departments throughout the health service
• Other duties as directed.

Key responsibilities

Essential:

• Demonstrated prior experience in office administration and customer service
• High level customer service presentation and awareness when communicating with patients, residents and related parties
• Sound understanding of maintaining confidentiality in all areas of work
• Ability to work in a high volume, fast-paced environment
• Excellent written & oral communication skills with a strong attention to detail
• High level of computer literacy
• Ability to work in a team environment
• Current Driver’s Licence.
• Current Police Check.

Desirable:

• Demonstrated experience in medical administration including an understanding of medical terminology
• Experience in Health/Hospital Services.
• Comprehensive skills in business application programs.
• Tertiary Qualifications in Health Administration, Digital Health or Health Information.

Employment with MTHCS

Child Safe Organisation

Mallee Track Health and Community Service is committed to preventing child abuse, identifying risks early, and removing and reducing these risks.

Occupational Health & Safety and Environmental

All MTHCS employees will:

• Ensure that they take reasonable care to protect their own health and safety, and the health and safety of others.
• Use any equipment provided for health and safety purposes.
• Obey reasonable instructions given by MTHCS in relation to health and safety at work.
• Help MTHCS meet our duty of care, such as by undertaking hazard inspections.
• Comply with all MTHCS OHS policies and procedures.
• Ensure they do not interfere with or misuse anything provided in the interests of health and safety.

Section 21 of the Occupational Health & Safety Act 2004, requires an Employer to provide and maintain, so far as is reasonable and practicable, a safe workplace for all employees and ensure that no employee is placed at risk of injury while performingthe duties and responsibilities required by their position.

To comply with this obligation, MTHCS requires all candidates/employees to have the mental and physical capacity to safely perform the inherent requirements of the position they are applying for (or have been appointed to).

If a risk is identified and fitness to safely perform the duties of the position needs to be determined, MTHCS with the agreement of the candidate/employee, will arrange an independent medical assessment to determine capacity to safely perform the inherentrequirements of the position to minimise the risk of injury or aggravation of any pre-existing condition the candidate/employee may have.

Compulsory Training

As per the schedule.

Performance Appraisal

Conducted as per appraisal schedule.

Closing date: Wednesday, 25 Nov 2026, 5:00 pm