Waiting Staff

Vics Food and wine; Melbourne; On-site; AUD 30,000 - 47,000; Part time

Job summary

Vics Food and Wine is seeking enthusiastic Wait Staff for a part-time role at our Sunbury location. You will greet guests, take orders, serve food and drinks, and ensure a memorable dining experience. A friendly approach and strong customer service mindset are essential.

Applicants should have experience in hospitality, a positive team attitude, and flexibility to work evenings, weekends, and public holidays. Food safety certification is preferred or willingness to obtain one.

Qualifications

• Experience in waiting or hospitality roles.
• Excellent customer service mindset and communication.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet guests and seat them promptly and warmly.
• Take orders accurately and relay to kitchen and bar staff.
• Serve food and beverages promptly while upholding service standards.
• Check guest satisfaction and address concerns.
• Process payments using POS systems.

Skills

Interpersonal skills

Customer service focus

Communication

Team player

Reliability and punctuality

Numeracy

Willingness to learn about food and酒?

Education

Food Safety Certificate

Tools

POS systems

Job description

Vics Food and Wine is a welcoming establishment dedicated to providing exceptional dining experiences through quality cuisine, carefully curated beverages and outstanding customer service. We pride ourselves on creating a warm and inviting atmosphere where guests can enjoy memorable meals and connect with our passionate team. Our commitment to excellence extends from the kitchen to every interaction our staff has with our valued customers.

About the role

We are seeking enthusiastic and professional Wait Staff to join our team at our Sunbury location. This is a part-time position that plays a vital role in delivering exceptional service to our guests. As Waiting Staff, you will be the face of Vics Food and Wine, responsible for creating positive first impressions, attending to guest needs and ensuring every visitor leaves with a memorable experience. This role is essential to maintaining our reputation for hospitality excellence and customer satisfaction.

What you'll be doing

• Greeting guests warmly upon arrival and seating them in a timely and organised manner
• Presenting menus and providing knowledgeable recommendations about food and beverage offerings
• Taking accurate food and drink orders and communicating them clearly to kitchen and bar staff
• Serving food and beverages promptly and professionally, adhering to health and safety standards
• Checking in with guests throughout their meal to ensure satisfaction and address any concerns
• Processing payments efficiently and accurately using point-of-sale systems
• Clearing and resetting tables promptly between seatings
• Maintaining a clean and organised dining area
• Supporting team members to ensure smooth service during busy periods
• Adhering to all food safety and hygiene regulations

What we're looking for

• Previous experience in waiting or hospitality service roles is highly desirable
• Excellent interpersonal and communication skills with a genuine passion for customer service
• Ability to work efficiently in a fast-paced environment whilst maintaining attention to detail
• Professional appearance and demeanour with a friendly and welcoming attitude
• Ability to work as part of a cohesive team and support colleagues
• Basic numeracy skills and comfort with point-of-sale systems
• Willingness to learn about food, wine and beverage offerings
• Reliability and punctuality, with flexibility to work evenings, weekends and public holidays as required
• Current Food Safety Certificate or willingness to obtain one

What we offer

Joining Vics Food and Wine means becoming part of a tight-knit team that values hospitality and genuine customer care. We offer a supportive working environment that your contributions are recognised and appreciated. As a part-time role, this position provides flexibility to balance other commitments while gaining valuable experience in the hospitality industry. We are committed to fostering a workplace culture that celebrates diversity and inclusivity, and we encourage applications from all qualified candidates.