Vision Services Specialist

FashionUnited; Sydney; Hybrid; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Product allowance

Family & Friends discounts

WFH: 2 days a week

Volunteering opportunities

Global ambassador program

Job summary

EssilorLuxottica in Australia is hiring a Customer Support professional on a permanent full-time basis. You will handle inquiries via calls, emails, and social media, delivering friendly, proactive service to our customers and B2B partners.

You will join a global eyewear leader that values flexibility, inclusive culture, and development. After training, you can work two days per week from home, with generous product allowances and discounts across Ray-Ban, Oakley, OPSM and Sunglass Hut.

Qualifications

• Energetic, enthusiastic and passionate about delivering great customer experiences.
• Natural communicator with a solution-focused mindset.
• Initiative to think outside the box to ensure best solutions for customers.
• Solid knowledge and understanding of Microsoft Office suite.

Responsibilities

• Respond to inbound customer enquiries in a timely and professional manner.
• Complete customer data updates and maintenance.
• Provide technical support by working with internal and external departments to resolve system issues.
• Assist in customer relationships, experiences and ongoing support, including B2B client base.
• Ensure compliance with work health and safety policies and procedures.

Skills

Microsoft Office

Customer service

Communication

Proactive problem solving

Tools

Microsoft Office Suite

Job description

Kick-start your career with EssilorLuxottica! Join our Customer Support team on a permanent full-time basis and become the friendly voice behind our iconic brands, connecting with customers through calls, emails, and social media to create memorable experiences every day.

Ideal for school graduates, customer care professionals, and anyone passionate about delivering great service and building a long-term career in a global company.

Why us?

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• WFH: 2 days a week after training

Your Responsibilities

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide technical support by working with internal and external departments to resolve system issues.
• Assist in customer relationships, experiences and ongoing support, this includes B2B client base.
• Ensure compliance as per Essilor Luxottica’s work health and safety policies and procedures.

About You

• Energetic, enthusiastic and passionate about delivering great customer experiences, with a positive and proactive attitude.
• Natural communicator and solution focused.
• Initiative to 'think outside the box' to ensure best solutions for our customers.
• Solid knowledge and understanding of Microsoft Office suite.

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Want to know more about working at EssilorLuxottica?