Virtual Sales Associate

Michael Hill; City of Brisbane; Hybrid; AUD 30,000 - 60,000; Part time

Job summary

A leading jewellery retailer is seeking a Virtual Sales Associate to join their remote team in Australia. In this part-time role, you will connect with customers via live chat and virtual appointments, providing a premium online shopping experience. This position offers $28/hour plus bonuses, with the flexibility to work various shifts throughout the week. Candidates should have retail experience, strong communication skills, and a customer-first mindset.

Benefits

Competitive Pay

Remote Flexibility

Exclusive Discounts

Supportive Culture

Career Development

Qualifications

• Retail experience with premium brands (jewellery, fashion, beauty, lifestyle).
• Strong communication and sales skills are essential.
• Tech-savvy and confident navigating backend systems.

Responsibilities

• Engage customers via live chat and virtual appointments.
• Recommend products using the Michael Hill Selling System.
• Convert enquiries into sales and meet performance targets.
• Deliver exceptional service and a premium online experience.
• Collaborate with the team and contribute to shared goals.

Skills

Retail experience with premium brands

Strong communication skills

Sales skills

Tech-savvy

Customer-first mindset

Flexibility to work varying hours

Tools

Powerfront

Job description

Overview

Love sales? Great with people? Ready to turn online chats into unforgettable customer moments – all from the comfort of home?

We’re looking for a passionate Virtual Sales Associateto join our remote team at Michael Hill. In this part-time role (20 hours/week), you’ll connect with customers via live chat and virtual appointments, helping them find the perfect piece while delivering a premium online experience. You’ll earn $28/hour plus bonus potential, and we’ll provide the tech you need to shine.

You’ll be rostered into one of the following shifts:

• VSA 1: Monday to Friday, 7:00 am – 11:00 am AEST
• VSA 2: Wednesday to Sunday, 7:00 am – 11:00 am AEST

Flexibility is key– you must be available to work any day from Monday to Sunday, and at any time between 7:00 am and 9:00 pm AEST, based on customer demand.

Why You’ll Love Working With Us

• Competitive Pay– $28/hour + monthly bonus potential
• Remote Flexibility– Work from anywhere in Australia
• Exclusive Discounts– Special pricing on our beautiful jewellery
• Supportive Culture– Celebrate wins and grow together
• Career Development– Ongoing training and growth opportunities

What You’ll Be Doing

• Engage customers via live chat and virtual appointments
• Recommend products using the Michael Hill Selling System
• Convert enquiries into sales and meet performance targets
• Deliver exceptional service and a premium online experience
• Collaborate with the team and contribute to shared goals

What You’ll Bring

• Retail experience with premium brands (jewellery, fashion, beauty, lifestyle)
• Strong communication and sales skills
• Tech-savvy and confident navigating backend systems (Powerfront experience a plus)
• A customer-first mindset and professional presentation
• Flexibility to work across a 7-day roster and varying hours
• An existing WFH setupwith a monitor – we’ll provide a laptop, keyboard, and headset to support your setup

Ready to Shine?

Apply now and help us create unforgettable moments – virtually.