Video Relay Interpreter - WFH Sydney

Concentrix; Sydney; Remote; AUD 79,000 - 91,000; Full time

Benefits offered by this job

Fully remote work from home

Equipment provided

Discounts and benefits

Meaningful accessibility work

Job summary

Concentrix is seeking experienced Auslan Interpreters to join the National Relay Service (NRS) Video Relay Service team. This remote role supports Deaf and hard of hearing communities across Australia, delivering accurate interpreting and facilitating meaningful communication from your home workspace.

Qualifications include NAATI provisional or certified accreditation, strong experience, and a commitment to ethics.

Qualifications

• NAATI accreditation as Provisional or Certified Interpreter.
• Strong experience interpreting within the Deaf community.
• Commitment to Interpreter Code of Ethics and professional standards.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently with high accuracy and professionalism.

Responsibilities

• Deliver interpreting services to NRS customers.
• Facilitate clear communication between callers.
• Respond to customer requests efficiently and accurately.
• Maintain confidentiality of personal information.
• Adhere to ethics and professional standards.
• Contribute to a positive and inclusive customer experience.

Skills

NAATI accreditation

Deaf community interpreting

Excellent communication

Independent working

Education

NAATI accreditation (Provisional or Certified)

Job description

We are currently seeking experienced and passionate Auslan Interpreters to join our National Relay Service (NRS) Video Relay Service team.

Working remotely from home, you'll play a vital role in supporting the Deaf, hard of hearing, and speech communication difficulty communities by enabling accessible and meaningful communication. This is a rewarding opportunity to make a genuine difference while enjoying flexibility and the support of a dedicated team.

Key Responsibilities

As an Auslan Interpreter, you will:

• Deliver exceptional and professional interpreting services to NRS customers.
• Facilitate clear and effective communication between callers.
• Respond efficiently and accurately to customer requests.
• Maintain strict confidentiality when handling personal and sensitive information.
• Adhere to the Interpreter Code of Ethics and professional standards.
• Contribute to a positive and inclusive customer experience.

What's in It for You?

• Fully remote work from the comfort of your home.
• All required equipment provided.
• Opportunity to be part of a highly supportive, collaborative, and community-focused team.
• Access to a range of employee discounts and benefits.
• Meaningful work that directly supports accessibility and inclusion across Australia.
• Level 2 - Provisional Certified Auslan Interpreter $56.85 (plus casual loading if employed in casual capacity)
• Level 3 - Certified Auslan Interpreter $66.33 (plus casual loading if employed in casual capacity)

About You

To be successful in this role, you will have:

• NAATI accreditation as a Provisional Interpreter or Certified Interpreter.
• Strong experience interpreting within the Deaf community across a variety of settings.
• A thorough understanding of, and commitment to, the Interpreter Code of Ethics.
• Excellent communication, interpersonal, and customer service skills.
• The ability to work independently and maintain a high level of accuracy and professionalism.
• Current ASLIA membership (preferred).

Technical Requirements

You will require:

• Minimum internet speed of 50Mbps download and 20bps upload.
• A suitable work-from-home space (A private space and not a shared space)
• Minimum mobile requirement Android 11 or later, or iOS 15.0 or later for multi-factor approvals.

Availability Requirements

We are currently recruiting for Permanent Part-Time and Full-Time positions.

Permanent Part-Time options include:

• 15 hours per week (3 x 5-hour shifts)
• 20 hours per week (4 x 5-hour shifts)
• 25 hours per week (5 x 5-hour shifts)

As we operate in a 24/7 environment, we require candidates with availability across one or more of the following shift blocks, which may be rostered Monday to Sunday. During the recruitment process, we will discuss your preferred shift blocks and availability to align with the hours of your chosen contract.

Qualified candidates whose availability falls outside the requirements listed above are still encouraged to apply. While current opportunities are aligned to these contract patterns, alternative opportunities may become available in the future should business needs change.