Victim Liaison Officer

Council Jobs; Canberra; On-site; AUD 103,000 - 117,000; Full time

Job summary

ACT Corrective Services in Canberra is seeking a dedicated Victim Liaison Officer (ASO6) to support victims of crime within Community Corrections and oversee compliance with the Charter of Rights for Victims of Crime.

You will provide information, advice and opportunities for input to pre-sentencing processes, coordinate responses to complaints, and work with the Victims of Crime Commissioner and other agencies to promote victim-centred practices with empathy and professionalism.

Qualifications

• Experience working with victims of crime and relevant tertiary qualifications are highly desirable.
• Background police checks will be conducted.
• Driver’s licence is essential.
• WWVP registration is required.
• Eligibility for ACTPS requires Australian citizenship/perm/valid work visa.

Responsibilities

• Provide information, advice and support to victims within the offender case management framework.
• Facilitate access to accurate information on ACTCS processes and victims' rights.
• Collaborate with Community Corrections staff and other agencies to resolve complaints.
• Advise staff on matters relating to victims of crime and respond empathetically.
• Support the Victims of Crime Commissioner to resolve concerns about ACTCS.

Skills

Victim liaison

Policy guidance

Written communication

Interagency collaboration

Education

Tertiary qualification

Job description

Classification: Administrative Services Officer Class 6

Salary: $102,657 - $116,592 plus superannuation

Position No: 56633

Directorate: Justice and Community Safety

Advertised (Gazettal date): 22 October 2026

Contact Officer: Jocaine Gegg on************@act.gov.auor(02) 6207 9***

Closes: 05 November 2026

Details

A challenging and genuinely rewarding opportunity has emerged within ACT Corrective Services (ACTCS) for a highly motivated, values-driven professional to join Community Corrections, as a Victim Liaison Officer (ASO6).

This position plays a critical role in supporting ACTCS to meet its obligations under the Victims of Crime Act 1994 legislation (’the Charter of Rights for Victims of Crime’). This position provides information, advice and support across Community Corrections to ensure that the rights, interests and dignity of victims of crime are recognised and upheld within the offender case management framework.

The successful applicant will work collaboratively with Community Corrections staff and other criminal justice agencies to promote victim-centred practices and, in meeting their obligations under the Charter of Rights. The role supports victims by facilitating access to accurate information regarding Community Corrections processes and ensuring victims have appropriate opportunities to contribute to pre-sentencing reports and assessments.

In addition, you will be responsible for assisting with the resolution of justice agency complaints that may be received about ACTCS, and work alongside the Victims of Crime Commissioner to assist in the resolution of any concerns that are raised about ACTCS.

In addition, you will provide expert advice and guidance to Community Corrections staff on matters relating to victims of crime and assist in responding to complaints and concerns raised by victims in an empathetic, constructive and professional manner.

Further to this, the position works closely with the Victims of Crime Commissioner and other justice agencies to support the resolution of complaints involving ACTCS and to strengthen agency-wide compliance with the Charter of Rights for Victims of Crime.

To be successful in this role, you will be able to work collaboratively, compose and edit complex written material and demonstrate experience in working directly with vulnerable members of the community and the ability to work sensitively with people from diverse backgrounds.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. In addition, reasonable adjustments can be made.

Eligibility/Other Requirements

• Experience working with victims of crime and relevant tertiary qualifications are highly desirable.
• Background police checks will be conducted.
• Driver’s licence is essential.
• This position requires a pre-employment medical.
• This position requires Working with Vulnerable People registration. For further information on Working with Vulnerable People registration refer to -Apply for or renew a WWVP registration - Access Canberra
• To be eligible for permanent or temporary employment within the ACT Public Service (ACTPS) you must be an Australian citizen, a permanent resident or hold a valid work visa. If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.

Notes

This is a temporary position available immediately for up to 12 months with the possibility of extension.

Applicants will be required to complete an Association Declaration Form before being considered suitable for the role.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.