Veterinary Receptionist- Merimbula

Illawarra Mercury; Coniston; On-site; AUD 55,000 - 65,000; Full time

Job summary

A veterinary clinic in Merimbula seeks a customer-focused receptionist. Responsibilities include managing appointments, ensuring outstanding client service, and maintaining a tidy reception. The ideal candidate has at least 3 years of customer service experience, strong communication skills, and a passion for helping clients. This role offers flexible hours and a supportive team environment.

Benefits

Generous clinic discounts

Access to paid Volunteer Leave

Confidential Employee Assistance Program

Qualifications

• Minimum 3 years’ experience in a customer service role.
• Able to multi-task with excellent time management.
• Competent with computers and basic banking.

Responsibilities

• Provide outstanding customer service over the phone and face‑to‑face.
• Manage appointments for clinical staff.
• Process invoices and payments.

Skills

Customer service experience

Strong communication skills

Multi-tasking ability

Time management

Job description

Overview

Full Time | Part Time | Flexible Hours/Days

Clinic and Flare discounts | Employee assistance program

Continuing CE and training encouraged and supported

About Us

We are on the hunt for our next superstar customer‑focused receptionist to look after our clients so we can look after their pets!

At Fur Life Vet Merimbula, you’ll be part of an experienced, fun‑loving, family‑orientated team that genuinely supports each other to be our best. We care about career longevity and work–life balance, and we’re lucky to call the Sapphire Coast home—an area that offers an incredible choice of outdoor activities so you can unwind and enjoy life outside of work. You’ll never be bored… at work or at play.

Fur Life Vet Merimbula is part of Apiam Animal Health, an expanding group of regional and rural clinics committed to enriching the lives of animals, people and communities.

About The Position

• Provide outstanding customer service over the phone and face‑to‑face
• Welcome clients and their pets to the clinic
• Manage appointments for clinical staff
• Liaise with vets and vet nurses to ensure efficient daily scheduling
• Process invoices and payments
• Maintain a neat and tidy reception and waiting area
• Sell products and services which benefit clients and their pets

About You

• Minimum 3 years’ experience in a customer service role (essential)
• Full time or part time availability (flexible hours/days)
• Vet clinic or animal care industry knowledge is advantageous but not essential—an affinity for animals and their care matters most as well as the drive and enthusiasm to embrace learning the new role
• A genuine passion for helping clients, with strong communication and interpersonal skills and a mature approach for tricky conversations
• Able to multi‑task with excellent time management and attention to detail
• Competent with computers, EFTPOS and basic banking
• Comfortable working independently and contributing to a positive team environment
• Bring a positive, can‑do mindset

Perks And Benefits

• Generous clinic discounts for your own fur babies
• Access to paid Volunteer Leave, extra Parental Leave
• Discounts from various retail, travel, fitness and health providers (including Kmart and Woolworths)
• A positive, friendly clinic culture where everyone is highly valued
• Work–life balance and mental health taken seriously: access to a Mental Health First Aid Officer and a confidential Employee Assistance Program (free sessions for you or your immediate family)

How To Apply

If this opportunity excites you and you’d like to be part of our progressive team, apply now with your resume and cover letter!

Questions? Email [e-mail].

Location

Merimbula, New South Wales