Veterinary Liaison Officer

Healius Limited; Queensland; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flare Benefits platform access

Health and financial benefits

Employee Assistance Program (EAP)

Kiddo childcare discounts

Career development pathways

Job summary

Healius’ Vetnostics Pathology is seeking a Veterinary Pathology Liaison Officer to expand our veterinary client relationships across Queensland and Tasmania. You will link customers with laboratory teams, ensuring high-quality service and identifying growth opportunities.

The role requires strong communication, a customer-focused approach, and the ability to travel interstate. You will work with management to meet KPIs and contribute to regional market growth within Australia.

Qualifications

• Outstanding communication and relationship-building skills.
• Collaborative, customer-focused approach.
• Self-driven with initiative to improve processes.
• Excellent planning and organisational skills, able to prioritise and meet deadlines.

Responsibilities

• Maintain and strengthen relationships with existing veterinary clients.
• Develop new client relationships and identify opportunities for business growth.
• Provide responsive client support and act as a customer advocate across service delivery.
• Identify opportunities to strengthen Vetnostics’ market position.
• Partner with management to support efficient, high-quality service delivery.
• Work closely with operational teams to manage customer and laboratory expectations.
• Represent Vetnostics at continuing education, marketing and promotional events.
• Work towards agreed customer, operational, behavioural and financial KPIs.

Skills

Communication

Relationship building

Self-driven

Planning

Job description

About Us

Vetnostics Pathology is Healius’ specialist veterinary pathology service, providing diagnostic pathology services to veterinarians. Supported by a team of experienced veterinary pathologists, Vetnostics offers testing across biochemistry and haematology, microbiology, endocrinology, serology, histopathology and cytology.

Healius delivers high-quality diagnostic services through a national network of more than 80 medical laboratories and approximately 2,000 collection centres across metropolitan, regional and remote Australia.

About The Role

As a Veterinary Pathology Liaison Officer, you’ll build and maintain strong veterinary client relationships while identifying opportunities to grow Vetnostics across Queensland and Tasmania. Reporting to the National Veterinary Business Development Manager, you’ll act as an important link between our customers and laboratory teams while strengthening our position in the veterinary pathology industry. This role will involve occasional travel interstate and to regional Queensland.

Key responsibilities:

• Maintain and strengthen relationships with existing veterinary clients
• Develop new customer relationships and identify opportunities for business growth
• Provide responsive client support and act as a customer advocate across service delivery
• Identify opportunities to strengthen Vetnostics’ market position
• Partner with management to support efficient, high-quality service delivery
• Work closely with operational teams to manage customer and laboratory expectations
• Represent Vetnostics at relevant continuing education, marketing and promotional events
• Work towards agreed customer, operational, behavioural and financial KPIs

About You

Our ideal candidate will bring an understanding of the veterinary industry, ideally with previous marketing and/or business development experience. You will be highly organised, resourceful and confident building effective working relationships across client, operational and management teams.

Qualifications and Experience

• Previous experience within the veterinary industry
• Business development or marketing experience is desirable

Key Skills and Attributes

• Outstanding communication and relationship-building skills
• A collaborative, customer-focused approach
• Self-driven, with the initiative to identify opportunities for continuous improvement
• Excellent planning and organisational skills, with the ability to prioritise and meet deadlines

Requirements

• Current driver licence and ability to travel within Queensland and interstate as required

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Benefits, Perks and Wellbeing

At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:

• Access to retailer discounts and perks through the Flare Benefits platform
• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options
• Free and confidential wellbeing support through our Employee Assistance Program (EAP)
• Discounted childcare and babysitting services via Kiddo
• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We strive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications for veterans and candidates with Australian Defence Force (ADF) experience.

Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.