Vessel Operations Officer

Inchcape Shipping Services; Mackay Regional; On-site; AUD 65,000 - 95,000; Full time

Job summary

Inchcape Shipping Services seeks a Port Operations professional to manage and direct vessel port calls, ensuring compliance with regulations and company procedures. You will liaise with port management, principals, and government agencies to deliver efficient operations and a high standard of customer service.

The role involves coordinating crew movements, managing vessel clearances, and maintaining timely data records to support seamless port calls and accurate reporting.

Qualifications

• Experience in maritime port operations.
• Strong understanding of government regulations and port procedures.
• Ability to coordinate with head office and vessel principals.
• Proven ability to manage data and documentation accurately.

Responsibilities

• Perform vessel operations as directed by port management.
• Deliver a positive customer experience to internal and external stakeholders.
• Ensure compliance with regulatory and principal requirements.
• Process clearances of all vessels.
• Coordinate crew movements and related arrangements with offices and vessels.
• Develop and maintain relationships with principals, government departments and service providers.

Skills

Vessel operations

Stakeholder management

Regulatory compliance

Database management

Customer experience

Job description

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals.

About the role

Reporting to the Port Operations Manager, the role is to perform and direct all operational functions, in relation to a vessels port call as direct by the principal and in accordance with government legislation and regulations, port rules and ISS procedures and policies to ensure an efficient vessel port call.

Main Responsibilities

• Performing vessel operations as directed by port management
• Delivering a positive customer experience to both internal and external stakeholders
• Ensuring compliance with regulatory and principal requirements
• Processing clearances of all vessels
• Performing all arrangements regarding crew movements, medical cases and crew shore passes in coordination with main office and vessel/principal requirements
• Establish and maintain relationships with principals, relevant government departments and agencies, local authorities and service providers
• Performing accurate and timely database management
• Ensuring pre-funding requests are forwarded to the principal prior to vessel arrivals
• Providing the port and head office management with update information on local rules and regulations, changes in port charges, and related requirements other requirements
• Ensuring all cargoes, including dangerous goods and special cargo, are balanced, reconciled and reported within required timeframes.
• Manage supplier invoice processing in conjunction with the shared service team centre.
• Develop and maintain relationships with principals, relevant government departments and agencies, local authorities and service providers.

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