Vessel Master FT | Cruise Whitsundays

Journey Beyond group.; Airlie Beach; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading experiential tourism company is seeking a full-time Vessel Master based in Airlie Beach, Queensland. In this pivotal role, you will oversee vessel operations, ensure compliance with safety regulations, and lead a dedicated crew to enhance guest experiences. The ideal candidate will hold the necessary maritime certifications and possess strong people management skills. Enjoy a rewarding career with attractive benefits and opportunities for advancement.

Benefits

Generous discounts on Journey Beyond travel and experiences

An attractive salary and positive work environment

Study Assistance Policy

Career progression opportunities

Parental Leave program

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merchandise

Free public transport

Qualifications

• Demonstrated ability to enhance guest experiences and satisfaction.
• Proven management experience and coaching skills.
• Reliable, self-motivated, and strong problem-solving capabilities.

Responsibilities

• Ensure safe operations of the vessel and compliance with regulations.
• Lead and train crew to deliver exceptional guest service.
• Address guest complaints promptly to maintain service quality.

Skills

Marine safety and compliance

Guest service and satisfaction

People management

Communication skills

Education

Master 45m NC AMSA Issued Certificate of Competency

HLTAID011 Provide First Aid certification

HLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen Therapy certification

SITHFAB009A - Provide Responsible Service of Alcohol certification

Blue Card (Working with Children Check)

Current National Police Check

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking a Vessel Master to join our team on a full-time basis. The Master is a critical leadership position, reporting to the Operations Manager (OM) or Assistant Operations Manager (AOM). This role is responsible for the safe operations of the vessel, overseeing compliance and on-board maintenance, and leading the crew to deliver exceptional service to guests. By setting a high standard through leadership and example, the Master ensures that team performance remains at peak levels while fostering a positive guest experience.

Key responsibilities include, but are not limited to;

• Lead by example to provide exceptional guest experiences and maintain consistent service standards.
• Address guest complaints promptly to ensure satisfaction and preserve the quality of the experience.
• Provide leadership and guidance to crew members, promoting their professional motivation and growth.
• Assist with the ongoing training of both new and existing staff to meet CWS standards.
• Ensure adherence to SOPs, Marine Memos, operational procedures, and Work, Health and Safety (WHS) requirements

About you

You are a dedicated professional focused on marine safety and compliance, ensuring all training and certificates are current. You prioritise the safety of the vessel, guests, and your team while enhancing guest experiences through exceptional service. With strong people management skills, you effectively coach and develop team members. Reliable, self-motivated, and a creative problem solver, you excel in communication and interpersonal skills.

To be successful in this role, you will:

• Maintain high levels of marine safety and compliance with current training and certifications.
• Demonstrate a proven ability to enhance guest experiences and increase satisfaction.
• Show a strong commitment to identifying and coaching employees for growth.
• Exhibit excellent guest service skills and dedication to meeting expectations.
• Communicate effectively with strong people management and crowd management skills, ensuring the safety of all on board.

• Master 45m NC AMSA Issued Certificate of Competency
• MED 3 or MED 2 (highly regarded)
• Proven management experience
• HLTAID011 Provide First Aid certification
• HLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen Therapy certification
• SITHFAB009A - Provide Responsible Service of Alcohol certification
• Blue Card (Working with Children Check)
• Current National Police Check

• Generous discounts on Journey Beyond travel and experiences

• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be processed in the order they are received, so don’t delay, apply now!