Venue Support Worker

The Salvation Army Australia; Randwick City Council; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 tax free

Purchased Leave Scheme

Flexible working arrangements

Access to EAP and wellness initiatives

Ongoing training and development opportunities

Job summary

The Salvation Army Australia is looking for a Venue Support Worker to deliver Responsible Service of Gaming training and support venues in ensuring compliance with gaming regulations. This part-time position (22.8 hours per week) is based in Kensington, VIC, until July 2027.

Ideal candidates will have a Certificate IV in Training & Assessment and be experienced in delivering training or with a strong understanding of the gambling environment. Flexible working arrangements are offered along with numerous benefits including salary packaging and ongoing training opportunities.

Qualifications

• Experience delivering training or group facilitation.
• Strong communication and relationship building skills.
• Current Victorian Employee Working with Children Check.

Responsibilities

• Provide mandated face-to-face training to venue staff.
• Conduct meetings to ensure compliance with Responsible Gambling Codes.
• Promote safer gambling environments.

Skills

Training delivery

Communication skills

Understanding of gambling environment

Resilience and adaptability

Education

Certificate IV in Training & Assessment

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs, including harm reduction initiatives, community education, and support services. Our Gambler’s Help is a free and confidential service for individuals, couples and families who are affected by gambling. Services include financial counselling, therapeutic counselling, community education and venue support, and a generalist financial counselling program. Under the Responsible Gambling Codes of Conduct, Victorian venues need to take reasonable steps to minimise gambling harm by monitoring player behaviour and stepping in when needed. The Venue Support Program helps venues meet these requirements through support workers across the state.

Number Of Positions Available

1

About The Role

As a Venue Support Worker, this is your opportunity to deliver Responsible Service of Gaming (RSG) training, support gaming venues to meet regulatory requirements, and promote safer gambling environments across the funded catchment area. You will act as a key liaison between gaming venues and Gambler’s Help services, ensuring venues have the skills, knowledge, and confidence to identify and respond to gambling‑related harm. Reporting to the Program Manager, this is a fixed‑term part‑time position, 22.8 hours per week, contracted until July 2027, based on site in Kensington, VIC.

Conditions

Compensation in accordance with SCHADS Level 5.

How You Will Make An Impact

• Provide mandated and non‑mandated face‑to‑face training to venue staff within regulatory timeframes.
• Conduct formal meetings to support compliance with venues to ensure adherence to Responsible Gambling Codes of Conduct.
• Equip venue staff to identify and respond to signs of gambling harm and support patrons to access help services.
• Promote safer gambling environments by encouraging best practice harm‑reduction approaches and continuous improvement within gaming venues.
• Maintain complete program record keeping, data entry, and reporting in line with departmental requirements.

What You Will Bring

• Certificate IV in Training & Assessment (minimum requirement).
• Experience delivering training or group facilitation or strong understanding of the gambling environment.
• Strong communication and relationship building skills with the ability to engage diverse stakeholders.
• Resilience and adaptability when working in dynamic environments.
• A current Victorian Employee Working with Children Check.
• A current Victorian Driver’s Licence.
• Ability to work across multiple outposts within the Gambler’s Help City & Inner North (GHCIN) catchment and occasionally after hours.

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience other TSA programs.
• Flexible working arrangements where applicable.
• Access to EAP, health & wellness initiatives, and Fitness Passport.
• Aboriginal & Torres Strait Islander supports including Burra Burra Network, Cultural Events, Sorry Business & Ceremonial Leave (up to 10 days).
• Ongoing training and development opportunities.

How To Apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Applications will close as soon as a suitable candidate is secured.

Equal Opportunity & Child Safe Statements

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.