Venue Manager @ Perth Airport

Emirates Leisure Retail (Australia) Pty. Ltd.; Perth; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Travel discounts

F&B discounts

Career growth

Health & wellbeing program

Recognition program

Retail discounts

Job summary

Emirates Leisure Retail Australia is seeking a hands-on Venue Manager at Perth Airport to lead a high-performing team and deliver exceptional guest experiences. You will own the venue, be visible on the floor, and set the tone across service, standards, people and performance.

Reporting to the Operations Manager, you will develop people, foster a culture of support and motivation, and drive continuous improvement in quality and service. Bring energy, leadership, and ideas to energize the team.

Qualifications

• At least 2 years’ experience in a hospitality management role.
• Strong and effective leadership skills; motivate, manage and communicate with team members while staying hands-on.
• Adheres to Responsible Service of Alcohol standards.
• Proven history of delivering a high standard of customer service.
• Strong administrative skills and POS system experience.
• Able to train and supervise Front of House team members.
• Must be available to work on a 7-day rotating roster and have flexible shifts, including weekends/public holidays.

Responsibilities

• Live, breathe and deliver our company values to your team.
• Recruit, train and develop key team members and ensure succession planning.
• Work with the Operations Manager to enhance venue quality, service and results.
• Maintain effective rostering and understanding of the Restaurant Industry Award.
• Complete monthly stock takes and review results with relevant departments ensuring in-house controls.
• Lead the team during service to ensure all areas perform and the guest experience is memorable.
• Develop and maintain a safe workplace per safety and wellbeing policy.
• Ensure ELRA policies and systems are followed by the team.
• Oversee opening and closing procedures and secure equipment.

Skills

Hospitality management

Leadership

RSA standards

Customer service

POS experience

FOH supervision

Flexible shifts

Job description

$80,000 – $90,000 per year inclusive of bonus

Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30+ premium dining venues across major airports in Australia and New Zealand. As a dynamic subsidiary of the Dubai-based ELR/MMI group, who own and manage over 300 establishments globally and as part of the prestigious Emirates Group, ELRANZ continues to redefine airport dining with high-profile partnerships and innovative service delivery.

THIS ROLE/LOCATION

At Perth Airport, no two days look the same. New faces, busy services and a fast-moving atmosphere make this an exciting place to lead.

We’re searching for a hands‑on Venue Manager who knows how to bring energy to the floor, confidence to the team and consistency to every guest experience.

You’ll take ownership of the venue, lead a high‑performing team and keep everything moving, from service and standards to people and performance. You won’t be managing from the sidelines. You’ll be visible, involved and setting the tone for the entire venue.

Reporting to the Operations Manager, you’ll have the opportunity to make the venue your own, develop great people and build a culture where the team feels supported, motivated and proud of what they deliver.

Bring your leadership. Bring your ideas. Bring the energy.

Your responsibilities will include but are not limited to:

• Live, breathe and deliver our company values out to your team members
• Recruit, train and develop key members of your team and ensure succession planning is in place
• Working with the Operations Manager to enhance the venue quality, service and results.
• Effective rostering and understanding of the Restaurant Industry Award
• Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to
• Proactively leading the team during service on the floor, ensuring all areas are performing effectively, the customer experience is memorable & the team are motivated
• Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures
• Ensuring all ELRA policies, processes and systems are followed and understood by the team
• Oversee the opening and closing procedures of the venue; ensure all equipment is cleaned, stored and secured according to established procedures

SKILLS AND EXPERIENCE

• At least 2 years’ experience in a hospitality management role
• Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with team members while maintaining a hands‑on approach
• Adheres to Responsible Service of Alcohol standards
• Proven history of delivering a high standard of customer service
• Strong administrative skills and POS system experience
• Able to train and supervise FOH Team members
• Must be available to work on a 7‑day rotating roster and have flexibility to work varied shifts, including weekends and Public Holidays as per business demands

OUR VALUES

• Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
• Service – We deliver exceptional guest experiences, and we strive for excellence every time
• Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favour‑tism
• Quality – We aim to be the best and take pride in all that we do, and we make it our priority to have a safe and attractive environment for our guests & Teammates
• Results – We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities

WHAT WE OFFER YOU

• Work in a dynamic and progressive team
• Travel discount opportunities with Emirates Airline flights
• Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
• Opportunity for career growth and development in addition to ongoing daily training
• Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)
• Reward and Recognition Program
• Shopping Discounts with leading retailers on our online platform (Swag Store)

If you have the drive and passion for delivering exceptional guest experiences and strive for excellence every time, we want to hear from you!

Please note:

It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.

Welcome to Emirates Leisure Retail Australia (ELRA), a wholly owned subsidiary of the high profile Emirates Group.

Focussing on Hospitality, Leisure and Retail concepts, ELRA has expertise in franchising and working efficiently with business partners in high traffic locations. ELRA offers internal efficiencies and economies of scale that lead to consistent growth and profitability across its broad and varying portfolio.

We are constantly expanding our network and portfolio and are trusted partners by major Airport & Hospital networks across the country.

Source: This is an extract from the company's own website.