Venue Manager

Crystalbrook Collection; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook

AU$99 room rates and family discount

Enhanced parental leave

Sustainable luxury practices

Internal mobility program

Online learning and career development

Culture of collaboration and diversity

Career opportunities in a fast-growing

Service recognition and team events

Job summary

Crystalbrook Flynn’s Italian in Cairns is seeking an experienced Venue Manager to lead the team, guest experience and ongoing success of this vibrant property. You will set the floor tone, build a confident team and collaborate with culinary leaders to deliver warm, lively and unmistakably Italian dining.

This hands-on role oversees rostering, labour and cost control, and ensures compliance while partnering with hotel and marketing teams on events and promotions to strengthen Flynn’s Italian

Qualifications

• Proven management experience within a busy hospitality venue.
• Passion for food, wine and memorable dining experiences.
• Strong commercial capability including budgeting and rostering.
• Experience recruiting, training and developing F&B teams.
• Visible, supportive management style that guides service.
• RSA, WHS, food safety and compliance knowledge.
• Availability for rotating roster, including evenings and weekends.
• Current RSA certificate
• Current First Aid certificate or willingness to obtain one.
• Certificate IV in Hospitality desirable but not essential.

Responsibilities

• Lead daily service on the floor and set the tone.
• Oversee rostering, labour and cost control.
• Develop the team and ensure guest experience.
• Collaborate with hotel and marketing on events and activations.

Skills

Restaurant management

Team leadership

Budgeting

P&L analysis

Labour management

Food & Beverage

Staff recruitment

RSA certificate

First Aid certificate

Education

Certificate IV in Hospitality

Job description

Crystalbrook Flynnis a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

The Opportunity:

Flynn’s Italian is seeking an experienced Venue Manager to take ownership of the team, guest experience and ongoing success of this vibrant Cairns restaurant.

Bringing Italy to the tropics, Flynn’s Italian is known for fresh regional produce, playful Italian flavours and lively communal dining. You will set the tone on the floor, build a confident and capable team, and work closely with our culinary leaders to deliver an experience that feels warm, energetic and unmistakably Italian.

This is a hands-on role with genuine scope to influence the venue. Alongside leading daily service, you will oversee rostering, labour and cost control, team development, compliance and revenue performance. You will also collaborate with our hotel and marketing teams on events, activations and promotions that strengthen Flynn’s Italian within the local dining scene.

The Talent:

You are a confident and commercially minded hospitality leader who enjoys being present in the venue, connecting with guests and supporting your team to perform at their best.

You will bring:

• Proven management experience within a restaurant, bar, hotel or similarly busy hospitality venue
• A genuine passion for food, wine and memorable dining experiences
• Strong commercial capability, including budgeting, P&L analysis, rostering, labour management and cost control
• Experience recruiting, training and developing Food & Beverage teams
• A visible and supportive management style, with the confidence to guide service and respond calmly to challenges
• Strong communication, organisation and problem-solving skills
• Sound knowledge of RSA, WHS, food safety and operational compliance requirements
• Availability to work a rotating roster, including evenings, weekends and public holidays
• A current Responsible Service of Alcohol certificate
• A current First Aid certificate, or willingness to obtain one
• A Certificate IV in Hospitality is desirable but not essential

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027.With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.