UX Designer

MyChemist Retail Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary reviews

Flexible work from home (1 day/week)

Paid parental leave (6 weeks)

Employee discounts via Flare / Bupa /

Onsite canteen

Job summary

Sigma Healthcare is seeking a UX Designer to shape customer-centred digital experiences across our ecommerce platforms. You will influence product direction by translating insights into intuitive journeys and prototypes, collaborating with product, technology and marketing teams.

Join a patient-focused, growth-oriented environment where your work directly enhances digital experiences used by thousands of customers daily.

Qualifications

• Solid experience conducting customer research, usability testing and experience analysis.
• Proficient in creating wireframes, prototypes and user flows.
• Familiarity with accessibility and design systems in ecommerce/healthcare contexts.

Responsibilities

• Conduct customer research, usability testing and experience analysis.
• Translate customer insights into actionable design solutions.
• Create user journeys, wireframes, prototypes and interaction designs.
• Collaborate with Product Managers, Developers and stakeholders to deliver exceptional experiences.
• Support digital campaigns, landing pages and conversion optimisation initiatives.
• Contribute to design systems, UX standards and continuous improvement activities.

Skills

Customer research

Usability testing

Experience mapping

Wireframes

Prototypes

User flows

Stakeholder engagement

Accessibility principles

Ecommerce/healthcare domain

Tools

Figma

Job description

The CX & Design team sits at the intersection of customer experience, digital innovation and business growth. Bringing together UX, digital design and content specialists, the team is responsible for creating seamless, intuitive and engaging experiences across our digital ecosystem. Working closely with Product, Technology, Marketing and Ecommerce teams, they combine customer insights, design thinking and data-driven decision making to solve problems, improve usability and deliver experiences that customers love. As part of this team, you'll have the opportunity to influence how thousands of Australians interact with our digital products and services every day.

About the Opportunity

Design Experiences That Customers Love.

We're looking for a passionate UX Designer to help shape intuitive, customer-centred digital experiences across our ecommerce and digital platforms.

This is an exciting opportunity for a designer who is passionate about understanding customer needs, solving complex problems and creating seamless digital journeys that deliver meaningful business outcomes.

Working closely with product, technology, marketing and business stakeholders, you'll influence how thousands of customers interact with our digital products and services every day.

Role Responsibilities

• Conduct customer research, usability testing and experience analysis.
• Translate customer insights into actionable design solutions.
• Create user journeys, wireframes, prototypes and interaction designs.
• Collaborate with Product Managers, Developers and stakeholders to deliver exceptional experiences.
• Support digital campaigns, landing pages and conversion optimisation initiatives.
• Contribute to design systems, UX standards and continuous improvement activities.

Who Are We Looking For?

• Strong capability in customer research, testing and experience mapping.
• Proficiency in Figma and modern design methodologies.
• Experience creating wireframes, prototypes and user flows.
• Ability to balance customer needs with business objectives.
• Strong communication and stakeholder engagement skills.
• Experience working with design systems and accessibility principles.
• Experience in ecommerce, healthcare or digital product environments will be highly regarded

Why Join Us?

This is an opportunity to work on meaningful digital experiences within a customer-focused business undergoing continued digital growth. You'll be empowered to bring ideas to life, influence product direction and contribute to experiences that deliver real value for customers and the business

Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership pathway to support your long‑term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings – Access generous employee discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank and novated leasing.

Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.