User Researchers

Softtest Pays; City of Hobart; Remote; AUD 80,000 - 110,000; Full time

Job summary

A government agency in Australia seeks User Researchers to enhance the user experience of BuyICT.gov.au. The role involves conducting user research, analysing data, and working with stakeholders to inform product design. Candidates should have proven experience in user research and collaboration. This is an offsite role that offers the opportunity to contribute to digital transformation in government.

Qualifications

• Proven experience in conducting user research studies, including interviews, surveys, and ethnographic research.
• Experience in analysing research data and reporting findings.
• Track record in collaborating with stakeholders for product design.

Responsibilities

• Plan and conduct user research studies.
• Analyse research data for product team.
• Collaborate with stakeholders to inform design.

Skills

User research studies

Data analysis

Stakeholder collaboration

Agile methodologies

Job description

Australian Citizens residing in Australia only respond.

• Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Sydney, Offsite role.

Overview

The Digital Transformation Agency is hiring User Researchers for its Digital Sourcing branch to help build a better BuyICT.gov.au and marketplace experience.

The User Researchers will collaborate with other researchers to conduct studies that help understand user needs, behaviours, and preferences to inform product and service design and development.

Responsibilities

Key responsibilities include planning and conducting user research studies using appropriate methods, analysing research data, collaborating with stakeholders and helping to create and maintain a user-centred design process.

Understanding of government procurement practices and working in an Agile team is helpful but not essential.

Every application requires to address selection criteria as part of application submission

Selection criteria

1. Ability and proven experience in planning, designing, and conducting user research studies, including interviews, surveys, and ethnographic research
2. Experience in analysing research data and report findings to the product team and stakeholders
3. Proven track record in collaborating with stakeholders to inform the design and development of products and services within the government industry.

Required Skills

Digital Transformation Analytical Skills Hiring Sourcing Government Procurement Research Planning Design