User Relationships & Stakeholder Engagement Lead

ASX; Sydney; Hybrid; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

ASX, Australia’s leading securities exchange, seeks a Stakeholder Engagement Manager to drive relationships with customers, software providers, industry bodies and governance participants. You will coordinate engagement strategies, forums and communications across ASX teams to support strategic initiatives and operational resilience.

The role requires strong stakeholder management, communications and the ability to influence senior executives.

Qualifications

• Tertiary qualification in Commerce, Economics, Finance, Business, Law, Communications or 5+ years in a related discipline.
• Exposure to stakeholder engagement, customer relationship management or industry affairs functions.
• Ability to engage and influence senior executives and external stakeholders.
• Exceptional written, verbal and presentation communication skills.
• Some commercial judgement, strategic thinking and problem-solving capability.
• Experience leading industry consultation and governance forums.
• Experience managing communications during major incidents, crises or operational events.
• Knowledge of change management, transformation delivery and industry readiness programs.
• Understanding of CHESS and post-trade market operations.

Responsibilities

• Execute stakeholder engagement activities in accordance with approved stakeholder strategies, priorities and plans.
• Manage day-to-day relationships with assigned customers, software providers, industry bodies and other stakeholders.
• Act as a primary point of contact for allocated stakeholders and coordinate responses across ASX teams.
• Identify, monitor and upscale stakeholder risks, issues, concerns and feedback as appropriate.
• Coordinate stakeholder participation in governance forums, consultation activities and working groups.
• Prepare and maintain agendas, papers, presentations, records, action logs and engagement reporting.
• Deliver stakeholder engagement activities supporting industry readiness, adoption and change initiatives.
• Draft, coordinate and distribute stakeholder communications, briefing materials and engagement artefacts.
• Support stakeholder communication and coordination activities during operational incidents and business disruptions.
• Contribute stakeholder insights, market intelligence and improvement opportunities to support business objectives.

Job description

ASX, Australia’s leading securities exchange, seeks a Stakeholder Engagement Manager to drive relationships with customers, software providers, industry bodies and governance participants. You will coordinate engagement strategies, forums and communications across ASX teams to support strategic initiatives and operational resilience.

The role requires strong stakeholder management, communications and the ability to influence senior executives.