Stakeholder Engagement Manager: User Relationships

Australian Securities Exchange; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Australian Securities Exchange (ASX) in Sydney is seeking a CHESS User Relationships, Stakeholder Engagement Manager to lead stakeholder engagement strategies across customers, software providers and industry bodies. You will coordinate governance forums, manage relationships and provide timely, transparent communications during strategic initiatives and incidents.

The role requires tertiary qualifications or 5+ years in related disciplines, plus proven ability to influence senior executives and

Qualifications

• Must have a tertiary qualification in Commerce, Economics, Finance, Business, Law or Communications or 5+ years in a related discipline.
• Exposure to stakeholder engagement, customer relationship management or industry affairs functions.
• Ability to engage and influence senior executives and external stakeholders.
• Exceptional written, verbal and presentation communication skills.
• Some commercial judgement, strategic thinking and problem-solving capability.

Responsibilities

• Execute stakeholder engagement activities in accordance with approved stakeholder strategies, priorities and plans.
• Manage day-to-day relationships with assigned customers, software providers, industry bodies and other stakeholders.
• Act as a primary point of contact for allocated stakeholders and coordinate responses across ASX teams.
• Identify, monitor and elevate stakeholder risks, issues, concerns and feedback as appropriate.
• Coordinate stakeholder participation in governance forums, consultation activities and working groups.
• Prepare and maintain agendas, papers, presentations, records, action logs and engagement reporting.
• Deliver stakeholder engagement activities supporting industry readiness, adoption and change initiatives.
• Draft, coordinate and distribute stakeholder communications, briefing materials and engagement artefacts.
• Support stakeholder communication and coordination activities during operational incidents and business disruptions.
• Contribute stakeholder insights, market intelligence and improvement opportunities to support business objectives.

Skills

Stakeholder engagement

Executive influence

Communication

Written & verbal communication

Problem solving

Strategic thinking

Education

Commerce/Economics/Finance/Business/Law/Communications degree

5+ years related experience

Job description

Australian Securities Exchange (ASX) in Sydney is seeking a CHESS User Relationships, Stakeholder Engagement Manager to lead stakeholder engagement strategies across customers, software providers and industry bodies. You will coordinate governance forums, manage relationships and provide timely, transparent communications during strategic initiatives and incidents.

The role requires tertiary qualifications or 5+ years in related disciplines, plus proven ability to influence senior executives and