Underwriting Support Specialist — 12-Month Contract

AXA Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

AXA XL is seeking an Underwriting Assistant in Sydney for a 12-month fixed-term contract. The role supports the underwriting team with pre and post-binding activities, documentation accuracy, and collaboration with offshore Enterprise Shared Services to process quotes, endorsements, and premium calculations.

You will work closely with Underwriters to ensure complete information, timely processing, and effective handovers, while maintaining strict data quality and responding to client and broker

Qualifications

• Permanent Australian Working Rights are required for this role.
• Proven experience in an underwriting administrative or support role within the insurance or finance industry.
• Proficiency in Microsoft Outlook and Microsoft Office applications.
• Excellent analytical skills with attention to detail: understands the importance of getting the little detail’s right and takes pride in getting it right the first time.
• Able to communicate effectively with internal and external stakeholders
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Develop and maintain productive working relationships with internal and external stakeholders
• Collaborative Team Member: ability to work effectively within diverse teams to reach shared objectives.
• Capability to work collaboratively with a virtual team.
• Great time management skills are essential
• Continuous Improvement Focused: Willing to ask questions and explore new ideas.
• Results Oriented: Approach tasks proactively and anticipate needs.

Responsibilities

• Assist Underwriters with pre and post-binding of accounts, ensuring all instructions are sent to Enterprise Shared Services for processing in the systems.
• Submit requests on in-house platforms and coordinate with relevant teams for timely execution.
• Collaborate effectively with the offshore team to ensure timely requests for quotes, name clearance, and accurate binding of quotes.
• Engage proactively with Underwriters to facilitate a smooth account handover, ensuring that all received information is understood and complete for processing and provide clear policy instructions to processing teams.
• Ensure that all relevant documents are sent to the processing teams, maintaining data accuracy throughout the process.
• Manage reinsurance payments, ensuring timely payments that comply with credit terms and Service Level Agreements (SLAs).
• Upon underwriter request, ensure the timely processing of mid-term endorsements and issuance of insurance certificates (Certificate of Currency).
• Closely monitor premium collection in accordance with processing rules and guidelines, including system data entries.
• Generate premium calculations and verify that the data entered into the tool aligns with the agreed terms and matches the signed documentation accurately.
• Generate Claims History when required, ensuring all information is accurate and up-to-date.
• Assist the Credit Control team with queries and discrepancies, investigating premium discrepancies through analysis of calculations and reviewing underwriter and broker correspondence.
• Address client and broker requests promptly and refer them to underwriters as necessary.
• Review and amend documentation as necessary before sending to underwriters for final approval.
• Maintain data quality accuracy ratios in accordance with defined metrics and standards.
• Develop an expert-level understanding of systems and processes, staying updated on new guidelines, and serve as a reference point for colleagues when questions or uncertainties arise.

Skills

Attention to detail

Analytical skills

Stakeholder communication

Time management

Tools

Microsoft Outlook

Microsoft Office

Job description

AXA XL is seeking an Underwriting Assistant in Sydney for a 12-month fixed-term contract. The role supports the underwriting team with pre and post-binding activities, documentation accuracy, and collaboration with offshore Enterprise Shared Services to process quotes, endorsements, and premium calculations.

You will work closely with Underwriters to ensure complete information, timely processing, and effective handovers, while maintaining strict data quality and responding to client and broker