Underwriting & Member Services Specialist

Link Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Link Group in Melbourne is seeking an operational professional to deliver accurate, timely services to members, funds, insurers and stakeholders. This six-month secondment focuses on completing daily processing within service standards and maintaining high quality across all tasks.

You will collaborate across teams, resolve enquiries, update insurance details in systems, and support continuous improvement to enhance efficiency and member experience while complying with fund requirements.

Qualifications

• Minimum 3 years' experience in superannuation administration.
• Strong accuracy and attention to detail.
• Excellent verbal and written communication.
• Ability to work across teams and stakeholders.
• Proven problem solving and analytical skills.

Responsibilities

• Provide superior service to funds, members and stakeholders meeting Service and quality standards.
• Complete daily processing within required Service Standards.
• Ensure processing standards meet quality levels by achieving at least 98% quality of work across all elements of the role.
• Process and complete all operations administrative including but not limited to: underwriting acceptances, declines, applications, member applications, correspondence, emails and follow ups.
• Proactively follow up receipt of underwriting documentation with members as required.
• Update insurance details in appropriate systems.
• Liaise with insurers and third parties to finalise additional insurance coverage as requested by members.
• Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
• Quality review work to minimise rework of tasks and maintain high quality standards.
• Complete all member transactions across funds as required.
• Participate and complete pre and post system for enhancements on an as needed basis.
• Communicate effectively with internal and external stakeholders to resolve enquiries.
• Contact members as needed to successful complete requests.
• Complete adjustments and investigations as appropriate and as instructed.
• Actively participate as a member of the team providing support to other areas of the business as required.
• Comply with all company policies, values and procedures.
• Suggest and identify improvement that will aim in increasing efficiency and quality standards across the business.
• Participate as a positive member of the team by co-operating with others to achieve the team’s goals.

Skills

Attention to detail

Communication skills

Organisational skills

Problem solving

Team collaboration

Accuracy

Thinking laterally

Financial services experience

Tools

Word

Excel

Job description

Link Group in Melbourne is seeking an operational professional to deliver accurate, timely services to members, funds, insurers and stakeholders. This six-month secondment focuses on completing daily processing within service standards and maintaining high quality across all tasks.

You will collaborate across teams, resolve enquiries, update insurance details in systems, and support continuous improvement to enhance efficiency and member experience while complying with fund requirements.