Tribunal Services Officer

Administrative Review Tribunal; City of Hobart; Hybrid; AUD 71,000 - 75,000; Full time

Job summary

A governmental tribunal is seeking APS3 Tribunal Services Officers to provide administrative and client service support across various locations. The role requires excellent customer service skills, effective communication, and the ability to handle a fast-paced environment. Full-time and flexible working arrangements are available after training, alongside competitive salary and superannuation contributions.

Benefits

Competitive salary

Generous superannuation contribution

Flexible working options

Holistic health and wellbeing programs

Generous leave allowances

Qualifications

• Ability to provide quality service delivery to stakeholders.
• Capability to maintain accurate records and meet deadlines.
• Skills in planning and organizing work priorities.

Responsibilities

• Provide administrative support to Tribunal members.
• Manage high volume of inquiries from the public.
• Support hearings across multiple formats.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Organisational skills

Job description

$71,720 - $74,460 per annum + 15.4% superannuation

The Administrative Review Tribunal (ART) is seeking applications for APS3 Tribunal Services Officers across all of our state CBD locations, Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney, and Perth, to support the User Services section.

These positions are available primarily on a full-time on-going basis however non-ongoing can also be considered.

Flexible working arrangements will be available after an initial period of training. During training fulltime, onsite attendance will be required.

Remuneration:The annual salary range for the position is APS3 $71,720 - $74,460 p.a., plus a generous employer superannuation contribution of 15.4%.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

• flexible working options, including flexi-time and remote working to support you with your commitments outside of work
• competitive salary including generous superannuation employer contribution of 15.4%
• salary packaging options
• access to holistic health and wellbeing programs support including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
• Employee Assistance Program for you and your family

We are looking for enthusiastic individuals with a passion for providing excellent customer service!

Working under direction of the Team Leader, as part of a medium sized team, Tribunal Services Officers undertake case-related support administrative and hearing support to Tribunal members, and provide client service to the Tribunal review parties.

This role requires you to work at a counter open to the general public, undertaking a broad range of front-line and administrative duties. As one of the main points of contact for users to interact with the Tribunal the role can be very busy and fast paced, juggling a high number of incoming calls whilst wearing a headset and dealing with face to face enquiries

Tribunal Services Officers also support a high volume of daily hearings across multiple formats including in-person, virtual and via telephone. This function of the role does require moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled.

Hearing related duties also include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms e.g. setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology related issues and accurately recording post hearing data in Tribunal case management systems.

In addition to the above Tribunal Services Officers are also required to manage different mailboxes actioning a high volume of emails using search related tools across different case management systems.

About you:

To be successful you will:

• have the ability to acquire and maintain a general working knowledge of the Tribunal’s functions, policies and procedures and apply this knowledge in undertaking case-related functions.
• have the ability to be able to provide quality service delivery to internal and external stakeholders
• possess good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders
• be able to plan, organise and monitor work priorities, meet deadlines and to keep and maintain accurate records
• possess the ability to work independently, develop productive working relationships and work collaboratively in a team environment.

How to apply:

To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for. Please do not apply via SEEK Apply portal.

Please click APPLY and follow the instructions on the online application.

Position Eligibility requirements:

• Australian Citizenship is a condition of engagement.
• All employees are required to undertake an Australian Federal Police Check and a Health Assessment.

Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) outlining how your experience aligns with the capabilities and experience required for the role, as outlined in the position description.

We are an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.

We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people.