Sales Travel Consultant

Flight Centre Travel Group; Burwood; On-site; AUD 70,000 - 138,000; Full time

Benefits offered by this job

Industry travel discounts

Familiarisation trips

Career progression

Job summary

Flight Centre Travel Group in Australia seeks a Travel Consultant to book itineraries, answer enquiries and convert them into bookings in-store, by phone and email. You will promote full holiday packages and build a loyal customer base while working towards sales KPIs.

You’ll be rewarded with a base wage plus an uncapped incentive structure, earning a percentage of every sale as part of a competitive commission scheme.

Qualifications

• Seasoned traveller with international destinations.
• Strong customer service and communication skills.
• Proven ability to meet sales targets and KPIs.
• Excellent calendar management and responsiveness.

Responsibilities

• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email.
• Sell a full holiday package including flights, accommodation, car hire, tours and more.
• Build a base of new and returning customers from domestic and international bookings.
• Answer travel questions and advise on visas, timing, packing and destinations.

Skills

Travel knowledge

Customer service

Sales targets

Organisational skills

CRM systems

Tools

CRM systems

Email/phone/ticketing tools

Job description

What you’ll be doing - where your passion will meet purpose!

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade

• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers

• Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more

• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between

• Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!

• Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

• You’re a seasoned traveller with a history of international destinations (and even more on your bucket list!) and you’re the go‑to person in your circle for travel recommendations, tips and tricks

• Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails

• Determination to meet your sales targets and KPIs while balancing your workload in a high‑pressure environment (think customers lining up, phones ringing, email inbox filling!)

• Enthusiasm, passion and a warmth that makes our customers want to book with you every time!

• A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

Average earnings for a Travel Consultant in their first year are $70K, while Senior Consultants average $100Kand Team Leaders average $138K annually - including superannuation and penalty rates.

Become a true expert – access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within.

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration.

Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study.

Thrive in a workplace that embraces individualism – come as you are!

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave.

Okay, I’m in!

Are you keen to join our team of Flighties? Your application will be read by a real human, no AI here! If your application is successful, you’ll be invited to have a 15‑minute phone interview with one of our dedicated team of recruiters. Get ready to work, travel and grow.

Why is Flight Centre such a great place to work?

We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well‑deserved recognition. Explore us on LinkedIn or check out our careers page at www.fctgcareers.com

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*