Travel Specialist

TAG; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Birthday off

Health plan

Breakfast included

Lunch & learns

Job summary

TAG is seeking a TAG24 Travel Specialist to fully service enquiries, bookings and ticketing with the highest standards. This full-time role offers a hybrid working arrangement across Sydney, Melbourne or Brisbane, with weekend hours required.

You will negotiate with vendors, manage complex reissues, maintain accurate GDS data and build VIP client relationships while upholding PCI compliance and company policies.

Qualifications

• BS or BA degree or equivalent combination of education and directly related experience.
• Minimum of 7 years in the Travel Industry or a 24 hours department or similar service industry (10 years preferred).
• 7 years of GDS experience (Galileo or Amadeus).

Responsibilities

• Fully service enquiries, bookings and ticketing with the highest standards.
• Resolve errors or client complaints adhering to top customer service standards.
• Process complex reissues and pricing records accurately.
• Maintain deadlines, policies and SLAs for clients.
• Build and maintain relationships with VIP/entertainment clients and groups.

Skills

Airfares knowledge

Ticketing

Negotiation

VIP/group travel

Problem solving

Communication

Microsoft Office

Education

Bachelor's degree

Equivalent experience

Tools

GDS (Galileo/Amadeus)

Microsoft Suite

Job description

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer.

TAG24 Travel Specialist Overview:

We are looking for a full-time role (37.5 hours per week) based in either Sydney, Brisbane or Melbourne, weekend work hours included. Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team. As a TAG24 Travel Specialist, you will have a diverse and varied role.

Responsibilities & Duties:

• Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Process complex reissues and pricing records accurately.
• Ensure deadlines, client policies, and SLA’s are met and adhered to.
• Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Ticket all bookings as and when necessary.
• Ensure PNR entries in GDS are correct and fully completed.
• Ensure the company does not incur any financial losses through individual and avoidable error.
• Complete all TAG desktop & Tramada files and respond to all communications proactively, promptly, efficiently, and accurately.
• Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors.
• Keep up to date and adhere to and support TAG company policy and TAG24 departmental procedures at all times.
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
• Adhere to PCI regulations in accordance with Company policy.
• Assist in training of new to the department staff.
• Build good working relationships with key vendors relevant to TAG’s client base and support the PSP program.
• Share business opportunities with the Sales team.
• Timely communicate any issues or concerns to the team and team supervisor.
• Suggest improved practices and discuss with upper management to ensure departmental operations run successfully and profitably.
• Maximize all possible income streams, including commission and override opportunities with all suppliers.
• Perform other duties as assigned.

Qualifications:

• BS or BA degree OR In lieu of education, equivalent combination of education and directly
• related experience.
• Minimum of 7 years of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years preferred).
• 7 years of GDS experience (Galileo or Amadeus).

Skills:

• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
• Versed in booking flights, hotels, and a good understanding of published airfares.
• Experience handling VIP, entertainment clients, and/or group travel.
• Ability to learn new systems.
• Ability to work independently or within a team.
• Proactive and self-starter.
• Excellent customer service and negotiation skills.
• Problem‑solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Flexibility and a willingness to work within constantly changing priorities with enthusiasm.
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
• Strong knowledge of Microsoft Suite
• Flexible approach to working hours is a must.

Experience TAG Perks:

• Package: Market competitive salary
• Flexibility: Offering a hybrid model between our office and home.
• Your Wellbeing Matters: We put wellbeing at the heart of what we do, this is why you get your Birthday off to enjoy doing whatever you like, plus enjoy a dedicated health plan with our EAP programme. Oh and did we mention, breakfast is sorted!
• People - Focused Culture: At TAG, we are fortunate to have exceptional people across our entire business — those who prioritise a teamwork mentality, an ambitious spirit and a genuine attitude — even when the going gets tough.
• Extras: Career development opportunities, lunch & learns and employee discounts

We are committed to offering an equal opportunity for all employees and applicants.