Travel Manager - FCBT - Melbourne, VIC

Flight Centre Travel Group; Melbourne; On-site; AUD 76,500 - 93,500; Full time

Benefits offered by this job

Employee Discounts

Travel Discounts

Career Opportunities

Health Insurance Discounts

Mental Health Support

Social Events

Corporate Social Responsibility Programs

Job summary

An established industry player is seeking a dedicated Travel Manager to join their dynamic team. This role focuses on people-led travel management, where you will be trained to expertly manage clients' travel programs and build strong relationships. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity allows you to grow your career while enjoying exclusive travel discounts and a supportive team culture. With a commitment to sustainability and corporate social responsibility, this company promotes from within and offers a vibrant workplace where your contributions truly matter.

Qualifications

• 2+ years experience in leisure travel consulting or corporate travel management.
• GDS proficiency, with Sabre highly regarded.

Responsibilities

• Manage customer relationships for your SME portfolio.
• Ensure retention, growth, and profitability of the business.

Skills

Customer Service

Communication Skills

Relationship Building

Attention to Detail

Team Collaboration

Tools

GDS (Sabre)

Job description

Job no: 525050
Brand: Flight Centre Business Travel (FCBT)
Work type: Full time
Location: Victoria
Categories: Corporate & Group Travel

Want OTE earnings of $85K, with unlimited incentives?

At Flight Centre Business Travel (FCBT), we believe the best is here - travel is booming and we are expanding our teams of dedicated travel experts.

What You Will Be Doing

Focussed first and foremost on people-led travel management, our number one Customer Value Proposition is the Travel Manager – YOU! We train our Travel Managers to be experts in managing their customers’ total travel program and building multi-level relationships.

Having a positive attitude and being a team player with strong communication skills is important for this role. You will be responsible for the development and ongoing service of the customer relationship for the clients within your own SME portfolio. You will bring a customer focussed mindset to ensure the retention, growth, and profitability of the business.

What You Will Bring

1. 2+ years experience in leisure travel consulting or corporate travel management
2. GDS proficiency, with Sabre highly regarded
3. Excellent customer service and communication skills
4. Ability to work in a fast-paced environment and meet strict SLAs
5. Ability to contribute to a cohesive team environment
6. To be a "people person" who values the importance of developing strong relationships

What’s In It For You?

So, if you’re passionate about customer service, have great attention to detail and are excited about the responsibility of building and growing a repeat corporate portfolio.

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.

Mental Health: Support and Employee Assistance Program for staff and family.

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment.

WHO ARE FCBT?

Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering.

At FCBT, it’s more than just booking our customers travel, it's being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance & reporting to ‘big picture’ strategic input.

Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients.

Are you ready to elevate your career in travel management? Apply with FCBT today!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.