Travel Experience Counselor II

CWT; South Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading travel services provider is seeking a Travel Counselor to deliver exceptional customer service for corporate travelers. You will manage travel arrangements and provide insightful recommendations while fostering a supportive environment. Ideal candidates will have at least 2 years of experience in travel consulting and advanced knowledge of GDS systems. This role offers the opportunity to thrive in a dynamic, collaborative culture.

Qualifications

• 2 or more years’ experience working as a Travel Consultant.
• Advanced knowledge of GDS (Sabre or Amadeus).
• Genuine passion for high-quality customer service.
• Good verbal and written communication skills.
• Strong teamworking skills.
• Positive, 'can do' attitude.
• Willingness to learn and grow.

Responsibilities

• Create and complete travel arrangements for clients.
• Ensure reservations align with client standards and preferences.
• Act as a trusted advisor providing recommendations.
• Handle a variety of bookings including complex arrangements.
• Resolve issues that arise during or before travel.

Skills

Customer service

Problem-solving

Teamwork

Positive attitude

Communication skills

Tools

GDS (Sabre or Amadeus)

Job description

Overview

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business

As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a day-to-day basis, you will:

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially nonstandard and multi-destinations, ticket exchanges and complex fares
• Make changes or solve any issues that might occur during or before the travel

Sound exciting? Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

Let’s grow together

The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

Qualifications

The experience and attributes we’re looking for in new team members include:

• 2 or more years’ experience working as a Travel Consultant
• Advanced knowledge of GDS (Sabre or Amadeus)
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Good verbal and written communication skills
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!