Trauma-Informed Support Worker – DV Refuge

Ruah; Western Australia; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

5 weeks annual leave

Paid parental leave 16 weeks + option

Annual leave loading 17.5%

Employee Assistance Program

Salary packaging benefits

Meal entertainment packaging

Career development opportunities

Job summary

Ruah is seeking a dedicated Support Worker to assist women and children in a family and domestic violence refuge in Western Australia. This full-time role supports residents to achieve safety, stability and independence through trauma-informed care and practical assistance.

You will work with the Team Lead and Support Coordinator across a rotating roster, 38 hours per week, with day shifts to ensure consistent high-quality support during residents' stay.

Qualifications

• Certificate II or III qualification or relevant work experience.
• Ability to build relationships with clients who have diverse needs.
• Strong interpersonal and communication skills.
• Resilience and emotional maturity.
• Knowledge of Aboriginal culture.

Responsibilities

• Provide trauma-informed, person-centred support to women and children accessing crisis accommodation.
• Build positive relationships that promote safety, wellbeing and independence.
• Support residents to achieve goals through practical assistance and recovery-focused interventions.
• Assist clients to attend appointments and connect with community services.
• Deliver daily living supports to strengthen confidence and self-management.
• Maintain accurate client records and service documentation.
• Collaborate with internal teams and external stakeholders to achieve outcomes.
• Contribute to a safe, inclusive environment and follow safeguarding requirements.
• Participate in supervision, meetings and improvement activities.

Skills

Trauma-informed care

Interpersonal skills

Communication skills

Teamwork

Resilience

MS Office / computer skills

Education

Certificate II/III or related experience

Tools

Client management systems

MS Office

Job description

Ruah is seeking a dedicated Support Worker to assist women and children in a family and domestic violence refuge in Western Australia. This full-time role supports residents to achieve safety, stability and independence through trauma-informed care and practical assistance.

You will work with the Team Lead and Support Coordinator across a rotating roster, 38 hours per week, with day shifts to ensure consistent high-quality support during residents' stay.