Transport Supervisor

Anc Delivers; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth opportunities

Learning & Development opportunities

Paid parental leave

Corporate discounts

Employee Assistance Program

Job summary

ANC, an Australian owned leader in last mile delivery, is seeking a Delivery Experience Lead to manage and optimise our fleet of Delivery Professionals from our Notting Hill, VIC office, with travel to client sites across South East Melbourne.

You will lead onboarding, retention, performance reviews, safety compliance, and collaborate with internal teams to improve efficiency and customer experience. Flexible weekend work, strong leadership and communication are essential.

Qualifications

• Relevant experience in an operational role, ideally in transport or delivery industry.
• Proven ability to lead teams, drive performance, and build strong relationships.
• Strong communication, interpersonal, and influencing skills.

Responsibilities

• Delivery Professionals (Drivers) Onboarding & Retention: Manage the onboarding process, build strong relationships with DPs, and drive high retention rates.
• Performance & Competency Management: Lead performance reviews, identify areas for improvement, and execute strategies to drive performance.
• Safety & Compliance: Foster a culture of safety and ensure compliance with all safety policies and reporting requirements.
• Collaboration: Work with internal teams to provide tools and resources to support DPs in achieving operational and client goals.
• Data & Process Improvement: Identify inefficiencies, optimise processes, and contribute to continuous improvement in fleet operations.

Job description

Opportunity to lead fleet performance for a large iconic brand

Location: Notting Hill, VIC

Join a company that fosters internal growth and career advancement

Position Overview

ANC is for a dynamic and experienced Delivery Experience Lead / Transport Supervisor / Fleet Supervisor to join our team at ANC at our office in Notting Hill, VIC. The role will be primarily based at our Notting Hill office, with some travel to client sites across South East Melbourne as required.

This role will focus on managing and optimising our fleet of Delivery Professionals (DPs), ensuring they are well‑resourced, motivated, and performing at their best. As a Delivery Experience Lead, you will play a key role in executing the Delivery Professional value proposition, retention strategies, and training programs to support the success of our fleet and enhance the customer experience.

If you're passionate about leadership, safety, and operational efficiency, and you thrive in a fast‑paced environment, we want to hear from you!

What You'll Be Doing

• Delivery Professionals (Drivers) Onboarding & Retention: Manage the onboarding process, build strong relationships with DPs, and drive high retention rates.
• Performance & Competency Management: Lead performance reviews, identify areas for improvement, and execute strategies to drive performance.
• Safety & Compliance: Foster a culture of safety and ensure compliance with all safety policies and reporting requirements.
• Collaboration: Work with internal teams to provide tools and resources to support DPs in achieving operational and client goals.
• Data & Process Improvement: Identify inefficiencies, optimise processes, and contribute to continuous improvement in fleet operations.

What are we looking for?

• Relevant experience in an operational role, ideally in transport or delivery industry.
• Proven ability to lead teams, drive performance, and build strong relationships.
• Strong communication, interpersonal, and influencing skills.
• Flexibility to work weekends as part of a regular schedule or based on business needs.
• Experience in performance management, budget tracking, and process improvements.
• Knowledge of safety and compliance requirements within the transport industry.
• Proficiency in Microsoft Office, freight management systems and other industry required technology.

Key Attributes

• Proactive with strong problem‑solving and analytical skills.
• Ability to manage multiple priorities and make decisions under pressure.
• Customer‑focused mindset with a passion for improving service delivery and customer experience.
• Excellent organisational and time management skills.
• Flexible and adaptable to changing business needs.

What You'll Get In Return

• Career Growth Opportunities: With ANC's strong focus on internal growth, there are numerous opportunities for career progression within the company.
• Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement.
• Work with a dedicated and exceptional team that values collaboration, problem‑solving, and customer centricity.
• Paid Parental Leave: Generous paid parental leave to support you during important life moments.
• Corporate Discounts: Access to exclusive corporate discounts on health insurance, and retail offers.
• Employee Assistance Program: Health and wellness support through our EAP.

Please note that only candidates with full working rights in Australia will be considered for this role.

About ANC

ANC is an Australian owned leader in last mile delivery and direct to consumer (D2C) services, partnering with some of the largest and emerging retail and e-commerce brands in Australia.

We are customer focused and to us that means to seek out new and innovative ways to deliver on our customer promise. Innovation is in our DNA with over 100 years of resilience and growth behind us.

Ready to join a dynamic, customer‑focused team?

If this opportunity aligns with your experience and career goals, we'd love to hear from you.