Transition Care Manager

Eastern Health; Melbourne; Sur place; AUD 130 000 - 170 000; Plein temps

Avantages offerts par ce poste

Mentor and Shadowing program

Discovery days across 50 sites

Professional development leave

Flexible working hours

Salary packaging options

Private Health Insurance offers

Fitness Passport

Employee Assistance program

Diversity & Inclusion

Cafes at hospitals

Résumé du poste

You will drive partnerships, system-wide patient access, and discharge planning, while developing the workforce and promoting a values-based culture across the organisation.

Qualifications

• Clinical qualification with AHPRA registration or eligibility.
• Experience leading multidisciplinary teams in complex healthcare environments.
• Strong capability to build a positive, values-based workplace culture.
• Experience in contract management and working with associate providers.
• Expertise in clinical governance, quality, risk management and compliance.
• Operational and financial management including budget oversight.
• Experience driving patient access and flow improvements.
• Data-driven decision making with benchmarking and performance metrics.
• Proven ability to lead continuous improvement and change initiatives.
• Commitment to consumer partnership and co-design across care continuum.
• Experience in Transition Care and/or aged care services.

Responsabilités

• Provide operational leadership across community and bed-based transition care.
• Oversee governance, workforce management, financial performance.
• Build partnerships with internal teams and external providers.
• Ensure services meet quality, safety and compliance standards.
• Lead workforce planning, capability development and performance frameworks.
• Drive system-wide patient access and timely intake and discharge planning.
• Foster a positive, values-based culture and staff engagement.

Formation

Clinical qualification with AHPRA registration

Leading multidisciplinary teams

Workforce planning

Coaching and mentoring

Performance management

Contract management

Clinical governance

Quality, risk management & compliance

Operational & financial management

Patient access & flow

Data-driven decision making

Continuous improvement & change management

Consumer partnership & co-design

Transition Care / aged care knowledge

Outils

Data analytics

Description du poste

• Permanent Full Time | This role has an over award rate payment
• Lead the Transition Care Program, supporting older people to regain independence after hospital admission
• Drive strong stakeholder partnerships, ensuring high-quality and consistent service delivery aligned to aged care standards
• Build a high-performing, values-based culture and workforce, while influencing system-wide patient access and flow to improve transitions from hospital

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

The Manager, Transition Care Program (TCP) provides operational leadership across both community-based and bed-based transition care services, ensuring high-quality, person-centred care for older people following hospital admission. Reporting to the Deputy Director of Operations, you will lead an interdisciplinary team and oversee service delivery that is safe, effective, and aligned with relevant legislation, standards and Eastern Health policy.

This role has a strong operational and systems focus, providing oversight of clinical governance, workforce management, financial performance, and contract oversight of associate providers. A key accountability is building and sustaining effective partnerships across internal teams and external providers, ensuring services meet agreed quality, performance and compliance expectations, including alignment with the Strengthened Aged Care Quality Standards.You will play a critical role in supporting system-wide patient access and flow, driving timely intake, coordinated care planning and efficient discharge pathways.

Equally important is your role in developing the workforce and shaping a positive, values-based culture. You will lead workforce planning, capability development and performance frameworks, ensuring staff are supported, engaged, and equipped to deliver safe, high-quality care, while fostering an environment of respect, collaboration and continuous improvement.

About you

To be successful in the role, you will possess:

• A clinical qualification with current AHPRA registration, or eligibility for membership of the relevant professional body
• Demonstrated experience leading multidisciplinary teams in complex healthcare environments, including workforce planning, coaching, mentoring and performance management.
• Strong capability in building a positive, values-based workplace culture, with a focus on staff engagement, capability development and retention.
• Experience in contract management and working with associate providers, ensuring performance, compliance and high-quality service delivery.
• Expertise in clinical governance, quality, risk management and compliance, ideally within aged care or subacute services.
• Strong operational and financial management skills, including budget oversight and service sustainability.
• Experience driving patient access and flow improvements, including intake, service coordination and discharge planning.
• Strong analytical capability, with experience using data, benchmarking and performance metrics to drive improvement and decision-making.
• Proven ability to lead continuous improvement and change initiatives, using structured improvement methodologies.
• Demonstrated commitment to consumer partnership and co-design, working across the care continuum.
• Experience in Transition Care and/or aged care services, including understanding of contemporary reform and quality standards.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the

Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program
• Access to discovery days across our 50 sites
• Study and professional development leave
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion
• Fitness Passport for work-life balance
• Employee Assistance program accessible for you and your loved ones
• Flexible working hours and excellent entitlements
• Salary packaging options and an employee benefits scheme
• Access to Private Health Insurance offers
• Digital upskilling, such as excel and Power-Bi training
• Cafes at all of our Hospitals

Good to know

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.

Our Values in ActionRespect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead

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