Transcript Coordinator — Impactful Ops & Delivery

Epiq; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Epiq in Brisbane is seeking a Transcription Coordinator to ensure transcripts are accurately typed, finalized, and delivered on schedule. You will work with the Transcription Manager and a team of transcribers across jurisdictions to allocate resources and maintain quality KPIs.

You will train, support, and communicate with transcribers, handle ad-hoc transcription needs, and contribute to process improvements.

Qualifications

• Excellent written and spoken English required.
• Strong attention to detail and accuracy.
• Able to work collaboratively in a team.
• Clear communication with stakeholders.
• Customer-focused with service mindset.

Responsibilities

• Coordinate with Transcription Manager to assign jurisdictions.
• Assist with transcriber allocations for same day and delayed transcription across jurisdictions.
• Merge, finalize, and deliver transcripts per client and KPI guidelines.
• Set up transcript orders and prepare necessary directories.
• Maintain delivery information for transcript orders and related emails.
• Provide transcript billing information to Operations/Administration.
• Participate in quality assessments and training as directed.

Skills

Strong English skills

Attention to detail

Collaborative team member

Strong communicator

Customer focused

Education

High school graduate

Six months to one year basic office administration

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The primary duty of the Transcription Coordinator (TC) is to ensure transcript is accurately typed, finalized, and delivered to clients in accordance with the production schedule and style guides. All TCs will form a team working closely together in conjunction with the Transcription Manager/Practice Manager to allocate transcribers (typists) and manage the various jurisdictions for daily and delayed transcripts. TCs will be required to cross-train on various jurisdictions and may be involved in projects pertaining to transcription.

Essential Job Responsibilities

• Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment

• Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions are required (liaising with other TCs and Transcription Manager/Operations Manager)

• Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs

• Ad-hoc set up transcript orders for transcription and production

• Create necessary directories prior to commencement of transcript assignments

• Maintain delivery information for transcript orders

• Maintain overview of various email accounts/distribution groups

• Provide transcribers with relevant job information

• Deliver transcripts to clients via a variety of methods

• Audio check indistinct and inaudible notations in transcripts

• Audio check transcripts created from poor audio or audio with poor speakers

• Ad-hoc transcription as required

• Provide transcript billing information to the Operations Manager/Administration Team

• Participate in projects on an ad-hoc basis

• Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst

• Participate in transcriber training as necessary

• Assist Transcription Manager with any duties necessary

• Act as 2IC to Transcription Manager, providing cover in absence

• Maintain close communication with Monitoring team

• Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging

• Ensure communications are clear, concise, and in line with business requirements

• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures

• Ability to work outside standard business hours if required

Qualifications & Characteristics

• Collaborative team member

• Strong communicator

• Attention to detail

• Customer focused

• Strong English skills, both written and verbal

• High school graduate

• Six months to one year basic office administration

Your specific salary will be determined based on several factors:

• Location-based market ratefor the role

• Your abilitiesin relation to the job specification

• Performanceduring screening and interview

• Pay paritywith the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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