Training & Relationship Manager

Praemium; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Parental leave

Purchased leave

Volunteer leave

Novated leasing

Wellbeing programs

Online training

Health programs

End-of-trip facilities

Job summary

Praemium is seeking a commercially minded Training & Relationship Manager to partner with private wealth and IFA practices across our market-leading platform suite. This role focuses on onboarding, enablement and strategic adviser success, not transactional support.

You will build trusted relationships, drive platform adoption, and balance relationship management with execution to maximise long-term value for advisers and their businesses.

Qualifications

• 3+ years’ client-facing experience in investment platforms or wealth management.
• Experience working with financial advisers across private wealth and retail/IFA markets.
• Strong presentation and stakeholder management skills.
• Commercially minded with ability to build trusted adviser relationships.
• Highly organised with the ability to manage multiple priorities.
• Experience with investment platform technology or custody solutions is a plus.

Responsibilities

• Lead onboarding and enablement programs for private wealth and IFA practices.
• Deliver tailored platform training and strategic guidance to advisers and practice teams.
• Build trusted relationships with advisers and stakeholders across client portfolios.
• Partner with New Business Managers to support adviser growth, retention and platform advocacy.
• Identify opportunities to deepen adviser engagement and increase platform adoption.
• Project manage complex onboarding, transition and implementation activity across internal teams.
• Act as escalation point to deliver strong client outcomes.
• Maintain CRM and relationship data to support strategic engagement.

Skills

Relationship management

Client facing

Presentation

Commercial awareness

Prioritisation

Education

RG146 qualification

Business/Finance degree

Job description

As a result of continued national growth, Praemium is seeking a commercially minded Training & Relationship Manager to partner with private wealth and IFA advice practices across our market-leading platform suite.

Working closely with the New Business Managers, this role is responsible for building trusted adviser relationships, driving platform adoption and delivering high-impact onboarding and enablement experiences.

This is not a traditional support role. The successful candidate will act as a strategic partner to advisers and practice teams, helping them embed Praemium’s solutions into their business, navigate complex onboarding and transition activity, and maximise long-term value from the platform.

Success in this role is defined by adviser confidence, platform adoption, advocacy, retention and long-term relationship growth, not transactional servicing.

We are seeking candidates who are naturally proactive, commercially curious and confident building relationships with sophisticated advice businesses.

You thrive in externally facing environments, enjoy influencing outcomes and know how to balance relationship management with strategic execution. You are comfortable engaging with advisers, principals and senior practice staff, and can confidently communicate both the value of technology and the commercial impact it can have on an advice business.

You Are Someone Who

• Builds credibility quickly and communicates with confidence.
• Takes ownership and follows through.
• Enjoys working in a fast‑paced, relationship‑driven environment.
• Is naturally proactive in overall approach to work
• Brings strong commercial awareness and professional judgement.
• Can manage competing priorities without losing attention to detail.
• Enjoys collaborating across teams to deliver strong adviser outcomes.

Key Responsibilities

• Lead onboarding and enablement programs for private wealth and IFA advice practices.
• Deliver tailored platform training and strategic guidance to advisers and practice teams.
• Build trusted relationships with advisers and key stakeholders across aligned client portfolios.
• Partner closely with New Business Managers to support adviser growth, retention and platform advocacy.
• Identify opportunities to deepen adviser engagement and increase platform adoption.
• Project manage complex onboarding, transition and implementation activity across internal teams.
• Act as a key escalation point, applying judgement and ownership to deliver strong client outcomes.
• Maintain accurate CRM and relationship management data to support strategic engagement.

Desired Qualifications, Experience And Competencies

• RG146 completed or underway, or equivalent tertiary qualifications in business, finance or a related discipline.
• 3+ years’ recent experience in a client facing role within investment platforms, financial services, private wealth or a related environment.
• Demonstrated experience working with financial advisers across private wealth and retail/IFA markets.
• Strong presentation, stakeholder management and communication skills.
• Commercially minded with the ability to build trusted adviser relationships.
• Highly organised, self‑directed and confident managing multiple priorities.
• Experience with investment platform technology, managed accounts or custody solutions highly regarded.

What We Offer

• Flexible hybrid work environment - split your time between home and the office.
• Competitive salary with annual performance incentive.
• Comprehensive leave benefits, including paid parental leave and purchased leave options, volunteer leave and study leave.
• Access to novated leasing and financial wellness courses.
• Professional development opportunities tailored to your growth.
• Access to self‑paced online training courses covering a range of professional and personal development topics.
• Access to health & wellbeing programs, flu shots and EAP.
• Bookclub, footie tipping, and lots of ways to engage with the wider team.
• State of the art end‑of‑trip facilities at our 367 Collins Street office
• Free Pilates on Wednesdays at 367 Collins!

Please note: This role requires recent experience working directly with IFA and/or private wealth advisers within an investment platform, wealth management, financial advice or related environment. We are seeking candidates with a background in relationship management, onboarding and adviser enablement rather than roles primarily focused on sales or new business acquisition.

We are committed to building a diverse and inclusive workforce and welcome applications from all qualified candidates.

Please Note: Only applicants with full, unrestricted work rights in Australia will be considered. A police check will be required for successful candidates.

About Us

Praemium was established in 2001 to simplify and streamline the complexities of wealth management. Today, we offer the only fully integrated platform that allows every part of an investor's wealth to be managed in one place. Managing over $67 billion in funds under administration for leading institutions and private wealth firms, we deliver innovative technology and exceptional service to our clients.

We pride ourselves on empowering financial advisers to efficiently manage the wealth of people in Australia. Join us on our mission to redefine wealth management and help shape the future of financial services!