Training Consultant

McDonald's Australia; City of Melbourne; On-site; AUD 50,000 - 88,000; Full time

Job summary

A leading fast-food chain is seeking a Training Consultant to enhance business results through training and development. The successful candidate will assess team performance, coach staff, and maintain stakeholder relationships. This role requires strong communication skills and a proactive approach to employee development. The position offers flexible working arrangements and a supportive culture focused on diversity and inclusion.

Benefits

Flexible working arrangements

Market-leading incentive scheme

Bonus week of annual leave

Qualifications

• Ability to conduct engaging presentations.
• Self-motivated and proactive in own development.
• Comfortable providing constructive feedback.

Responsibilities

• Conduct training to improve individual performance.
• Assess and coach team members.
• Communicate with stakeholders about training success.
• Build relationships to improve restaurant results.

Skills

Clear and confident communication

Presentation skills

Customer-focused

Organizational skills

Enthusiastic attitude

Leadership expectations

Problem identification

Job description

About McDonald's Australia

McDonald’sAustralia is the largest quick-service restaurant operation in Australia. Fondly known as “Maccas”, they are famous in the global McDonald’s world for adding beetroot to Aussie burgers and creating the world’s first McCafé in Melbourne. A household name in Australia for over 50 years, they believe that their customers are the heart and soul of everything they do and make it their mission to make every moment count!

Your role

The successful Training Consultant will change an individual’s behaviour to positively impact business results by consulting on training and development, system checks, and operational standards. Additionally, a Training Consultant will conduct training that empowers and motivates whilst building competencies to improve individual performance and overall contribution to restaurant results.

Here are some of the purposes of the role:

• Assess MDP’s in accordance with AQTF standards
• Coaching others on how to measure and improve results, how to identify the root cause of problems, and how to create actions to solve these problems
• Communicates with key stakeholders regarding the success of opportunities for people development within a restaurant and/or organizations
• Actively builds and maintains relationships with Owner/Operators, Operations Managers, Consultants, and Restaurant Managers
• Utilizes strong relationships to encourage the transfer of knowledge, optimize return on investment, and improve restaurant results
• Project work as allocated
• Conducting Management Training classes both virtually and face-to-face inspires managers to achieve high-performance results
• Adhere to processes and procedures to ensure compliance with Australian Qualifications Training Framework (AQTF) standards and applicable legislation
• Be an operations expert and consultant on McDonald’s operating standards, management tools, and training systems, to maximize QSC&V
• Actively seeks to identify and apply the most effective employee development approaches
• Understand and implement (where appropriate) McDonald’s RTO policies and procedures to ensure quality training and assessment consistent with the scope of registration and scale of operations

Training, development & rotations

McDonald’s training is well recognised for developing skills that form the basis of any career. Testament to the effectiveness of their training is the fact that many of our senior executives, including current MD and CEO Catriona Noble, started their working lives as crew. There are five main McDonald’s training centres in Australia – in Sydney, Melbourne, Brisbane, Adelaide and Perth. These purpose built centres contain state of the art lecture theatres and classrooms and are used to conduct training course for McDonald’s crew, management and corporate employees. Nationally, over 5,000 McDonald’s students attended courses in our training centres in 2011.Read more.

Salary & benefits

Roles in People & Culture Administrator earn an average of A$50,000 to A$88,000. (Source: Glassdoor)

Not only do they offer flexible working arrangements, a bonus week of annual leave, and a market-leading incentive scheme; but they provide an opportunity to work alongside other passionate and talented people every single day.

Career progression

They believe in equipping those who work with them, with technical and soft skills that give them the foundations to forge a career within McDonald’s and beyond.

Work-life balance

Their people are their greatest asset and since they opened their first restaurant, they’ve had the privilege of providing a job full of opportunities to more than 1.3 million Australians.They create opportunities for all employees to work flexibly in a way that is meaningful and fulfilling for them, whilst recognizing and valuing their people in an enjoyable, energizing environment.

Culture & vibe

McDonald’s isproud of its approach todiversity andinclusion. They respect the unique attributes and perspectives oftheir people, and they rely on these diverse perspectives to help them build and improve their relationships witheach other, their customers,andtheir business partners. They embrace the diversity of their employees, franchisees, customers, and business partners, and they work hard to make sure everyone at McDonald’s feels welcome.

McDonald’s providesequal employment opportunitiesand believes in merit-based decision-making. Unlawful discrimination has no place in the business.They applythisapproach totheir dealings with customers,and to their employment decisions, including recruitment, hiring, placement, development, promotion, training, scheduling, benefits, compensation, and termination.

About you

Here's what is expected from you:

• A clear and confident communicator both verbally and written
• Confident in conducting presentations and able to do so in an engaging way
• Customer-focused at all times
• Well organized and able to work to tight deadlines
• Enthusiastic and able to bring a positive attitude
• Passionate in sharing skills and experience to optimize learning outcomes
• Able to work with minimal supervision
• Competent in demonstrating leadership expectations
• Self-motivated and proactive in own development, especially in relation to maintaining current knowledge on all operational standards and procedures to maximize business results
• Comfortable in providing constructive feedback
• Able to identify root causes of problems and adopt an inclusive manner to identify resolutions
• Ethical and responsible, understands and adheres to McDonald’s Standards of Business Conduct always

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with Mcdonald's Australia.