Training and Development Officer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 80,000 - 105,000; Full time

Job summary

Court Services Victoria is seeking a skilled Learning and Capability Officer to design, deliver and evaluate training across the Land and Environment Division. The role focuses on onboarding, role-based learning and uplift initiatives to support continuous improvement and compliant service delivery.

The successful candidate will collaborate with managers and subject matter experts, analyse needs and data, and maintain current resources aligned with legislation.

Qualifications

• Designing, developing, delivering and evaluating workplace learning, training or capability programs.
• Strong facilitation, coaching and stakeholder engagement skills.
• Ability to analyse complex information and translate it into practical, user-friendly learning solutions.
• Undertaking training needs analysis and measuring learning effectiveness through feedback and performance data.

Responsibilities

• planning, developing and delivering divisional training and capability programs, including onboarding, role-based learning and uplift initiatives
• identifying learning needs, capability gaps and assessing performance data and stakeholder feedback
• developing, maintaining and governing learning and operational resources, ensuring content is accurate, accessible, current and aligned with legislative requirements
• facilitating face-to-face and virtual training
• collaborating with managers, subject matter experts and stakeholders to ensure training quality, compliance and consistency

Skills

Learning design

Facilitation

Coaching

Needs analysis

Education

Certificate IV in Training and Assessment

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/TBCNEW

• Fantastic fixed term opportunity to help shape the future of VCAT by leading learning and capability initiatives to support operations
• Work with purpose in a highly collaborative environment where your expertise will directly improve service delivery outcomes for the Victorian community

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the Role

This role will strengthen capability and support consistent, high quality service delivery across the Tribunal's Land and Environment Division (LED). You will design, develop, deliver and evaluate practical learning solutions for regstiry staff in an operational environment with specific tools for the Building and Property, Planning and Environment, and Owner's Corporations Lists.

You will be responsible for the following:

• planning, developing and delivering divisional training and capability programs, including onboarding, role-based learning and uplift initiatives
• identifying learning needs, capability gaps and assessing performance data and stakeholder feedback
• developing, maintaining and g overning learning and operational resources, ensuring content is accurate, accessible, current and aligned with legislative requirements
• facilitating face-to-face and virtual trainingli>
• collaborating with managers, subject matter experts and stakeholders to ensure training quality, compliance and consistency

The position is fixed term until 30 June 2027

About You

The ideal candidate will bring strong experience in:

• designing, developing, delivering and evaluating workplace learning, training or capability programs
• strong facilitation, coaching and stakeholder engagement skills
• ability to analyse complex information and translate it into practical, user-friendly learning solutions
• undertaking training needs analysis and measuring learning effectiveness through feedback and performance data

A Certificate IV in Training and Assessment or a related learning and development qualification will be highly regarded.

Knowledge of VCAT, justice sector operations or case management systems would be advantageous

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Thursday 8 October 2026 at 11.59pm