Traineeship - Service Administration

Rexroth Corporation; City of Greater Bendigo; Hybride; AUD 65 000 - 88 000; Plein temps

Résumé du poste

BaptistCare is seeking a dedicated Customer Service Support specialist in Bendigo to handle day-to-day customer account administration. The role involves high-volume phone and email interactions for Support at home and fee-for-service customers, plus daily progress notes, purchase orders, and service requests.

The successful candidate will have at least 2 years in a similar role, with aged care experience preferred and a qualification in Office Admin / Support or relevant experience.

Qualifications

• 2+ years’ experience in a similar, phone-based role with high volume of incoming calls and problem solving.
• Experience in Aged Care sector will be highly regarded.
• Qualification in Office Admin /Support or qualified by relevant experience.

Responsabilités

• Provide exceptional customer service via phone and email to Support at home package customers & private fee-for-service customers.
• Liaise with Baptistcare customers daily to provide admin support for customer care plans.
• Daily administration: completing customer progress notes, completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.

Connaissances

Phone-based role

Problem solving

Formation

Office Admin / Support qualification or relevant experience

Description du poste

About the Role

Our Customer Service Support (CSS) staff are the first point of contact for Baptistcare’s Support at home package customers. The Customer Service Support staff carry out a range of day‑to‑day customer account administration tasks.

• Provide exceptional customer service via phone and email to our Support at home package customers & private fee‑for‑service customers
• Liaise with Baptistcare customers daily to provide admin support for customer care plans
• Daily administration: completing customer progress notes, completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.

About you

To be successful in this role, you will need the following:

• Minimum of 2 years’ experience in a similar, phone‑based role with high volume of incoming calls and experience in problem solving
• Experience in Aged Care sector will be highly regarded
• Qualification in Office Admin /Support or qualified by relevant experience

For You

Baptistcare is focused on living our values, not just talking about them. You’ll find the culture at Baptistcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

• A competitive salary$ - $76209.1, plus access to the tax benefits of salary packaging up to $18,550 and novated leasing.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Hybrid working arrangement (work from home and office – Bendigo Hub)

About Baptistcare

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

Eligibility

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia.

EEO / Diversity & Inclusion

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.