Trainee Customer Field Technician I Horsham

PERSOL|Programmed; Horsham; Presencial; AUD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid traineeship

Salary including Superannuation

Work vehicle and tools provided

18 weeks paid parental leave

Descripción de la vacante

nbn is offering a Trainee Customer Field Technician position in Horsham, Australia. You will work in the field connecting customers to the internet, while being paid and studying for a Cert III in Telecommunications Technology over a 12-month traineeship.

You’ll be supported by experts and gain hands-on experience in a critical customer-facing role. The program emphasizes diversity and inclusion, with a permanent full-time employment path and leave entitlements, plus a dedicated team to help you

Formación

• Customer-focused service mindset.
• Willingness to learn on the job and complete the Cert III.

Responsabilidades

• Support customers in the field by connecting them to the internet.
• Learn and work towards a Cert III in Telecommunications Technology over 12 months.
• Be guided by experienced technicians while developing your skills.

Conocimientos

Customer service

Willingness to learn

Educación

Cert III in Telecommunications Technology

Descripción del empleo

Trainee Customer Field Technician I Horsham

nbn is seeking to attract more Women and First Nations individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities.

Our Field Service teams are nbn’s professional, trusted, and essential customer-facing workforce. They’re the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something important and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.

As a Trainee Customer Field Technician, you will

Work in the field helping to connect customers to the internet

Be employed on a permanent full-time basis with leave entitlements

Work towards a Cert III in Telecommunications Technology over the 12-month traineeship

Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician

You’ll be rewarded with

• An award-winning traineeship program where you will get paid while you learn
• Competitive Salary of $77,330 inclusive of Superannuation
• Working primarily in the field, learning on the job alongside our many experts
• Achieving a nationally recognised qualification, paid for by nbn
• Embarking on a versatile and valuable career steppingstone
• An nbn work vehicle and all the tools, clothing and safety equipment you need
• Being part of an inclusive work culture that prioritises balance and wellbeing, and
• 18 weeks of paid parental leave

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre.

A bit about you

To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.

Application Process

You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

Please note that this role is a permanent opportunity and applications will close at midnight on November 30, 2026.

To be eligible for this role, you must have full working rights in Australia.

The filling of these positions is intended to constitute a special measure under, section 7D of the Sex Discrimination Act 1984 (Cth), and section 31 of the Equal Opportunity Act 1984 (WA), section 27 of the Discrimination Act 1991 (ACT), section 57 of the Anti-Discrimination Act 1996 (NT), section 105 of the Anti-Discrimination Act 1991 (Qld), section 47 of the Equal Opportunity Act 1984 (SA), section 26 of the Anti-Discrimination Act 1998 (Tas), and section 12 of the Equal Opportunity Act 2010 (Vic).

Additionally, under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8, 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to:

“designate, advertise and recruit Aboriginal and Torres Strait Islander people only for the role of Customer Field Technician Trainee”; and

“designate, advertise and recruit women only for the role of Customer Field Technician Trainee in pursuance of its target to reach 70% women recruits in CFT Trainee roles and 40% women in leadership positions, and in support of its intention to increase the representation of women in Field-based roles to closer to 50%”.

The positions are therefore only open to First Nations people and to women.

Worker Type

Permanent

Time Type

Full time

The honest preview

The good

• You get paid while you learn, and nbn pays for your nationally recognised qualification.
• You are given a work vehicle plus the tools, clothing and safety equipment you need.

The hard parts

• The ad says you will need to be comfortable working on your own and at a quick pace.

What surprises people

• This job is only open to First Nations people and women, and you must finish an online Digital Work Experience to move forward in the application.

Pay

What you’d earn

Indicative pay by year while you train — you earn while you learn towards a nationally recognised qualification.

Year 1 $77,330 inc. Super

Over 1 year

$77,330

Stated by employer · first-year pay $77k/yr inc. Super. Indicative only.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.