Trainee Business (Customer Experience)

Townsville City Council; Townsville City; On-site; AUD 22,000 - 42,000; Full time

Job summary

A local government authority in Queensland is seeking a Trainee Business (Customer Experience) to develop skills in customer support while completing a Certificate III in Business. This 12-month traineeship offers an opportunity to earn while you learn, engage with community members, and promote a positive safety culture. Applicants should have completed Year 10 and possess strong communication and computer skills. Competitive salary and employee benefits included.

Benefits

17.5% annual leave loading

Up to 5 weeks annual leave

Up to 3 weeks Personal/Carers Leave

14 weeks paid Parental Leave

Fitness Passport program

Employee Assistance Program

Qualifications

• Sound written and verbal communication skills are essential.
• Ability to work effectively within a team environment required.
• Willingness to promote a positive safety culture.

Responsibilities

• Assist in delivering an excellent customer experience to community members.
• Respond to enquiries across multiple contact channels.
• Provide accurate information about Council services.

Skills

Customer service

Communication skills

Teamwork

Computer skills

Education

Minimum Year 10 completion

Job description

Trainee Business (Customer Experience) – Certificate III In Business

Are you looking to kick start your career? Obtain a Nationally Recognised Qualification that will give you the skills to take you anywhere! Townsville City Council is currently seeking applications for the 2026 Traineeship intake!

• 12 Month Maximum Term Full Time, 9-day fortnight
• Earn while you learn opportunity available to complete a Business Qualification!
• TA106B – TA126D ($22,256 – $41,860 per annum + superannuation) schooling completion and age. Adult (over 21 upon commencement) TR21MW $45,906 per annum + superannuation

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9b worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About The Role

Under close supervision from industry professionals, this position undertakes a competency-based traineeship to develop a range of skills in business and customer experience support through formal and on-the-job learning activities. This position will assist with delivering an excellent customer experience for Townsville community members by responding to enquiries across multiple contact channels and providing clear, accurate information about Council services.

This position will complete a 1-year Certificate III in Business online through TAFE Queensland.

About You

• Willingness to be part of, and promote, a positive safety culture whilst adhering to all Health and Safety policies and procedures.
• Minimum completed of Year 10 with passes in English and Mathematics.
• Minimum of Queensland C class provisional drivers’ licence (or ability to obtain).
• Sound written and verbal communication skills.
• Sound computer skills.
• Ability to work effectively within a team environment.
• Willingness to undertake the requirements to successfully complete the associated qualification.

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

What We Offer

• 17.5% annual leave loading
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

Townsville City Council is an equal opportunities employer and welcomes applications from people with diverse backgrounds.

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [e-mail] or phone [phone] for a confidential discussion.