Trade Sales Supervisor: Lead, Optimize & Develop Team

Metcash Trading Limited; Victoria; On-site; AUD 70,000 - 95,000; Full time

Job summary

Metcash Trading Limited, via its Tait Mitre 10 Tooronga store, is seeking an experienced Trade Sales Supervisor to lead the trade sales operations and day-to-day store performance. Reporting to the Store Manager, you will manage the trade department and drive operational excellence in a fast-paced hardware environment.

You will coach and develop the team, prepare rosters, oversee inventory, and promote a safe working culture while delivering outstanding customer service.

Qualifications

• Previous supervisory, department management or store management experience within retail, trade, hardware, building supplies or a related industry.
• A hands-on leadership style and the ability to support and develop team members.
• Experience managing rosters, operational processes and inventory.
• Ability to balance customer service, operational priorities and commercial outcomes.
• Strong problem-solving and decision-making skills.
• Excellent communication and relationship-building skills.
• Trade sales, hardware or building supplies experience is desirable.
• Experience in transport or logistics and a forklift licence will be highly regarded.

Responsibilities

• Manage the day-to-day sales & operations of the trade department.
• Support trade sales performance while delivering exceptional customer service.
• Prepare team rosters and oversee workforce planning.
• Coach and develop team members to build capability and performance.
• Oversee inventory management, stock accuracy and stock flow processes.
• Promote safe work practices and contribute to a positive safety culture.
• Support recruitment, onboarding and training of new team members.

Skills

Supervisory experience

People development

Inventory management

Rostering/workforce planning

Customer service excellence

Problem solving

Communication skills

Tools

Forklift licence

Job description

Metcash Trading Limited, via its Tait Mitre 10 Tooronga store, is seeking an experienced Trade Sales Supervisor to lead the trade sales operations and day-to-day store performance. Reporting to the Store Manager, you will manage the trade department and drive operational excellence in a fast-paced hardware environment.

You will coach and develop the team, prepare rosters, oversee inventory, and promote a safe working culture while delivering outstanding customer service.