Trade Sales - Shepparton

& Hanson Group Pty; Greater Shepparton; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit share program

Employee discounts

Job summary

Lawrence & Hanson is Australia’s trusted electrical wholesaler, seeking a frontline customer service and sales team member at the branch counter. You will greet customers, quote prices, advise on products, and collaborate with teammates and suppliers to ensure orders are accurate and delivered on time.

As the face of the branch, you’ll respond to calls and emails with professionalism, maintain neat displays, and help keep stock organised while enjoying training and growth opportunities in a

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• Comfortable with technology and Microsoft Office.
• Positive, energetic, and team-oriented.

Responsibilities

• Help customers at the counter, over the phone, and via email.
• Prepare quotes and guide customers to the right products with training provided.
• Build strong relationships with customers and suppliers.
• Keep the branch organised and presentable.

Skills

Customer service

Communication

Problem solving

Tech savvy

Organised

Tools

Microsoft Office

Job description

Provide exceptional service, quotes, processing orders, collaborate with our team & suppliers to get product out on time and in full

About the role

Reporting to the Branch Manager, this is a hands‑on customer service and sales role focused on delivering an exceptional experience at every interaction. Our purpose as a team is simple: provide value, reliability, and flexibility to every customer, every time. As the frontline of our business, you’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full.

Duties

• Helping customers at the counter, over the phone, and via email
• Preparing quotes and guiding customers to the right products (training provided)
• Building strong relationships with customers and suppliers
• Keeping the branch organised, stocked, and looking great
• Pitching in across the team to keep things running smoothly

Skills & Experience

You don’t need electrical experience — just the right attitude and a passion for helping people

• Experience in trade sales, retail, hospitality, or any customer-facing role
• A natural problem solver who enjoys finding solutions
• Comfortable with tech and familiar with Microsoft Office
• Positive, energetic, and team-oriented
• Organised, proactive, and eager to learn
• Looking for a role that’s fast‑paced, social, and full of reward

Why You’ll Love Working With Us

• No weekend workenjoy your time off with family and friends
• Training & developmentthrough internal programs, accredited programs, and career pathways
• Inclusive culturewhere everyone is welcome
• Paid volunteer dayeach year to support a cause you care about
• Profit share programearn more when the team succeeds
• Employee discountson our products and with major retailers on fuel, movie tickets, and more
• Opportunities to work around Australia Looking for a sea/tree change, we have over 160 branches across Australia.
• Sustainability focushelp us build a better future

Who We Are

Lawrence & Hanson is Australia’s most trusted electrical wholesaler — and we’ve been powering homes, businesses, and major projects since 1886. With 150+ branches nationwide and the strength of the global Sonepar network behind us, we’re all about sustainability, fostering inclusivity, supporting our communities, innovation, teamwork and getting things done.

Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.