Trade Sales - Epping

Lawrence & Hanson; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit share program

Employee discounts

Opportunities to work across Australia

Sustainability focus

Job summary

Lawrence & Hanson in Melbourne is seeking a frontline Customer Service and Sales professional to deliver value, reliability, and flexibility to every customer, every time. You will be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email, ensuring customers get the right products on time and in full.

Join a team that values customer care, training, and career growth, with opportunities to work across Australia and participate in

Qualifications

• Experience in customer-facing roles across counter, phone, or email.
• Ability to help customers choose products and prepare quotes (training provided).
• Comfortable with technology and MS Office.
• Strong problem-solving, proactive and upbeat.
• Organised and able to work in a fast-paced environment.

Responsibilities

• Assist customers at the counter, on the phone, and via email.
• Prepare quotes and guide customers to the right products.
• Build relationships with customers and suppliers.
• Keep the branch organised, stocked, and presentable.
• Support the team to ensure smooth operations.

Skills

Customer service

Trade sales experience

Retail/hospitality experience

Tech-savvy

Microsoft Office

Organised

Team player

Job description

About the role

Reporting to the Branch Manager, this is a hands‑on customer service and sales role focused on delivering an exceptional experience at every interaction. Our purpose as a team is simple: provide value, reliability, and flexibility to every customer, every time.

As the frontline of our business, you’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full.

Duties

• Helping customers at the counter, over the phone, and via email
• Preparing quotes and guiding customers to the right products (training provided)
• Building strong relationships with customers and suppliers
• Keeping the branch organised, stocked, and looking great
• Pitching in across the team to keep things running smoothly

Skills & Experience

You don’t need electrical experience — just the right attitude and a passion for helping people

• Experience in trade sales, retail, hospitality, or any customer-facing role
• A natural problem solver who enjoys finding solutions
• Comfortable with tech and familiar with Microsoft Office
• Positive, energetic, and team-oriented
• Organised, proactive, and eager to learn
• Looking for a role that’s fast-paced, social, and full of reward

Why You’ll Love Working With Us

• No weekend work enjoy your time off with family and friends
• Training & development through internal programs, accredited programs, and career pathways
• Inclusive culture where everyone is welcome
• Paid volunteer day each year to support a cause you care about
• Profit share program earn more when the team succeeds
• Employee discounts on our products and with major retailers on fuel, movie tickets, and more
• Opportunities to work around Australia Looking for a sea/tree change, we have over 160 branches across Australia.
• Sustainability focus help us build a better future

Who We Are

Lawrence & Hanson is Australia’s most trusted electrical wholesaler — and we’ve been powering homes, businesses, and major projects since 1886. With 150+ branches nationwide and the strength of the global Sonepar network behind us, we’re all about sustainability, fostering inclusivity, supporting our communities, innovation, teamwork and getting things done.

Additional information

• Get your Weekends back! Mon - Fri role
• Exclusive discounts on our products and with major nationwide retailers
• Launch your career with a company that backs you, develops you

Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.