Trade Sales Associate — Customer Champion

L&H Group; Toowoomba Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit share program

Employee discounts

Opportunities to work around Australia

Sustainability focus

Job summary

Lawrence & Hanson is Australia’s leading electrical wholesaler, seeking a hands-on customer service and sales role. You’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional email responder, ensuring customers get the right products on time and in full.

The role emphasizes value, reliability, and flexibility, with opportunities to work across Australia and participate in a profit share program, training, and discounts.

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• A natural problem solver who enjoys finding solutions.
• Comfortable with tech and familiar with Microsoft Office.
• Positive, energetic, and team-oriented.
• Organised, proactive, and eager to learn.

Responsibilities

• Helping customers at the counter, over the phone, and via email.
• Preparing quotes and guiding customers to the right products (training provided).
• Building strong relationships with customers and suppliers.
• Keeping the branch organised, stocked, and looking great.
• Pitching in across the team to keep things running smoothly.

Skills

Customer service

Sales experience

Problem solving

Tech savvy

Microsoft Office

Team oriented

Organised

Tools

Microsoft Office

Job description

Lawrence & Hanson is Australia’s leading electrical wholesaler, seeking a hands-on customer service and sales role. You’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional email responder, ensuring customers get the right products on time and in full.

The role emphasizes value, reliability, and flexibility, with opportunities to work across Australia and participate in a profit share program, training, and discounts.