Trade Counter Sales - Warehouse Assistant

south morang plaster supplies; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Safe and inclusive workplace

Job summary

South Morang Plaster Supplies is seeking a dedicated Trade Counter - Warehouse Assistant in South Morang, Victoria. The role combines frontline customer service with practical warehouse duties to keep stock flowing and customers supported.

You will assist trade professionals and retail customers at the counter, process orders and payments, and help maintain a safe, efficient warehouse environment in a full-time capacity.

Qualifications

• Experience in warehouse, distribution centre or trade-counter environment.
• Strong customer service and communication with professionals and customers.
• Physical capability for manual handling in warehouse.
• Able to use warehouse management systems and basic computer skills.
• Reliable, punctual and flexible with hours.

Responsibilities

• Operate the trade counter and assist customers selecting building materials.
• Process orders, payments and delivery arrangements.
• Pick, pack and prepare orders for dispatch.
• Maintain stock levels and conduct regular inventory checks.
• Receive and unload deliveries; verify against purchase orders.
• Keep warehouse clean, safe and well-organised.
• Operate forklifts and pallet jacks if qualified.
• Address enquiries and resolve complaints professionally.
• Assist with stock takes and WMS updates.
• Maintain health and safety standards in the workplace.

Skills

Customer service

Teamwork

Manual handling

WMS experience

Independent work

Attention to detail

Building materials knowledge

Forklift license desirable

Tools

Warehouse management systems

Job description

Trade Counter Sales - Warehouse Assistant

South Morang Plaster Supplies is seeking a Trade Counter - Warehouse Assistant to join our team in South Morang, Victoria. This is a full-time position that combines customer service with warehouse operations. In this role, you will be the face of our trade counter, assisting trade professionals and customers with their enquiries whilst maintaining the efficient operation of our warehouse. You will play a crucial part in ensuring our customers receive exceptional service and that our stock is managed effectively to support our business operations.

Key responsibilities

• Operate the trade counter, providing knowledgeable assistance to customers selecting building and construction materials
• Process customer orders accurately and efficiently, including payments and delivery arrangements
• Pick, pack and prepare orders for collection or dispatch in the warehouse
• Maintain stock levels and conduct regular inventory checks to ensure accuracy
• Receive and unload incoming deliveries, checking against purchase orders
• Organise and store products appropriately, maintaining a clean and safe warehouse environment
• Operate warehouse equipment such as forklifts (if qualified) and pallet jacks
• Address customer enquiries and complaints professionally and courteously
• Assist with stock takes and warehouse management system updates
• Maintain health and safety standards in accordance with workplace regulations

What we're looking for

• Previous experience in a warehouse, distribution centre or trade counter environment
• Strong customer service skills and the ability to communicate effectively with trade professionals and retail customers
• Physical capability to perform manual handling tasks and work in a warehouse setting
• Proficiency in using warehouse management systems and basic computer skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy in order processing and stock management
• Knowledge of building and construction materials is advantageous
• Valid forklift license is desirable but not essential
• Reliability and punctuality, with flexibility to work required hours

What we offer

South Morang Plaster Supplies is committed to providing a supportive and rewarding work environment. We offer competitive remuneration, the opportunity to develop your skills within the warehousing and logistics sector, and the chance to work with a dedicated team in a growing business. We value our employees and are committed to maintaining a safe and inclusive workplace where everyone can contribute meaningfully to our success.

About us

South Morang Plaster Supplies is a leading supplier of building and construction materials to trade professionals and the public. With a strong reputation for quality products and excellent customer service, we have established ourselves as a trusted partner in the construction industry. Our team is dedicated to providing professional advice, competitive pricing and reliable service to our customers across Victoria. We pride ourselves on our expertise and our commitment to supporting the tradespeople and businesses that build Australia.