Trade Counter Assistant - Plumbing Waterloo

Reece; Waterloo; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Full-time role

Bonuses

Paid annual leave

Sick leave

Parental leave

Career development

Job summary

Reece Waterloo Plumbing is seeking a Trade Counter Assistant to support plumbers and tradespeople. You’ll help customers access products, quote in person or by phone, and assist with stock control and local deliveries. Training and development are provided to help you grow with the business.

The role emphasises customer service, learning product knowledge, and operating in a safe, organized branch. A driver’s licence is required; forklift licence is ideal but not essential.

Qualifications

• Previous experience in customer service.
• Clean, valid driver’s licence.
• Forklift licence preferred but not required.
• Willingness to learn and upskill.

Responsibilities

• Providing customer service and information about products.
• Providing quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Maintaining a safe, organised, and welcoming branch environment.
• Make deliveries to customers using a company vehicle.

Skills

Customer service

Stock control

Picking & packing

Tools

Forklift license

Job description

Trade Counter Assistant - Plumbing Waterloo**About Reece Plumbing**We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day. **About the role**As part of the Branch Staff team at Waterloo Plumbing, you’ll help plumbers and other tradespeople access the products they need for building and renovation projects and undertake other tasks that keep the branch running smoothly. **No plumbing experience? No Problem.**We believe skills can be taught. Whether you're new to the industry or looking for your next career opportunity, we’ll set you up for success with:* Paid comprehensive on-the-job training, covering everything from branch operations and customer service fundamentals to product knowledge.* Access to self-paced online learning modules to help build your skills and confidence throughout your career.* Ongoing courses and opportunities to try something challenging and unlock a new skill. **Your day-to-day**A typical day involves:* Providing customer service and information about products* Providing quotes both in person and over the phone* Undertaking pick packing and stock control activities* Maintaining a safe, organised, and welcoming branch environment* Make deliveries to customers using a company vehicle* Continue upskilling with tailored on the job training initiatives **We’d love to hear from you:*** We're looking for people with career potential and a growth mindset.* Previous experience in customer service and enjoys helping people both in person and over the phone.* Accurately pick orders, maintain shop floor displays and ensure information provided is accurate.* Tech-savvy and adaptable to learn new systems.* Holds a clean, valid driver’s licence. Valid Forklift licence is ideal but not essential.* Wants to develop their career - either locally, within our broader network or head office!**Our perks and benefits:*** Stable full time employment.* Performance based bonuses.* Paid annual leave, sick leave, and parental leave* Continuous learning and development programs to support your career goals.* Generous discounts for those looking to renovate their home.* Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more. **What happens next!**After submitting your application, you’ll be invited to participate in a brief chat interview. Think of it as your first interview, but without the usual pressure. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes. It's best to complete it within 24 hours. Don’t worry about time constraints; you can take it at your own pace and even pause and return later. Once finished, you’ll receive a personality profile highlighting your strengths. Please check your junk or spam folder if you don't see the invitation in your inbox. At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support. Contact us at [e-mail], and our team will be in touch.