Trade Assistant / Labourer

The Innovative Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Company uniform

Company phone and tablet

RDO process

Comprehensive training and ongoing 技术支

Job summary

The Innovative Group is seeking a Service Technician to join our Projects & Service team in Melbourne. You will conduct onsite testing, fault finding and commissioning of controlled-environment extraction systems across commercial and industrial sites, with full training provided.

You’ll work independently and as part of a supportive team, using tablets and field apps to complete documentation, and you’ll build strong relationships with customers while meeting safety and compliance requirements.

Qualifications

• Experience in commercial electrical, HVAC, mechanical services or related technical field.
• Strong fault-finding abilities.
• Hands-on, practical approach to problem solving.
• Strong attention to detail and safety.
• Ability to work autonomously on field-based tasks.
• Good written and verbal English communication.
• Professional, customer-focused attitude.
• Strong organizational and time-management skills.
• Adaptable to changing priorities and schedules.
• Confident using mobile technology and field apps.

Responsibilities

• Conduct onsite testing and servicing of specialised systems.
• Test controlled-environment, fume and chemical extraction systems.
• Diagnose faults and determine solutions.
• Commission new fume cupboards and biosafety cabinets.
• Carry out project commissioning and testing.
• Prepare clear, timely service reports.
• Identify repairs and quotations when required.
• Provide accurate information to operations after field activities.
• Understand customer requirements and give technical recommendations.
• Build and maintain relationships with customers and colleagues.
• Work in accordance with procedures, standards and safety requirements.
• Complete Job Safety Analysis and wear PPE.
• Maintain company vehicles, tools and equipment.
• Use tablets and digital tools for field documentation.
• Work independently and as part of a team.
• Identify opportunities for additional repairs or services.

Skills

Electrical/HVAC experience

Fault finding

Hands-on problem solving

English communication

Autonomous work

Customer service

Time management

Adaptability

Mobile tech use

Tools

Tablets / field-service apps

Job description

Are you a technically minded labourer who enjoys field work, problem-solving and working directly with customers? Are you looking to build on your skills and take your career to a new level?

We are looking for a self-motivated and forward-thinking Service Technician to join our Projects & Service team.

This role would suit someone with experience in commercial electrical, HVAC, mechanical services or a related technical trade who is looking to develop their skills in a specialised technical environment. Full training is provided, so this is your chance to potentially enter a new field and make the role your own.

You will work across a variety of commercial and industrial sites, carrying out testing, fault finding, servicing and commissioning of controlled-environment, fume and chemical extraction systems.

You’ll have plenty of autonomy in the field, while having access to training, technical support and a team behind you.

About the Role

As a Service Technician, you will be responsible for ensuring systems are tested, commissioned and operating correctly while providing a professional and reliable service to customers.

Your day-to-day responsibilities will include:

• Conducting onsite testing and servicing of specialised systems.
• Completing testing of controlled-environment, fume and chemical extraction systems.
• Diagnosing faults, troubleshooting issues and determining appropriate solutions.
• Completing commissioning of new fume cupboards and biological safety cabinets.
• Carrying out project commissioning and associated testing activities.
• Preparing clear, accurate and timely service reports.
• Identifying repair and remedial works and preparing quotations where required.
• Providing accurate information to the operations team following field activities.
• Understanding customer requirements and providing appropriate technical recommendations.
• Building and maintaining positive relationships with customers and colleagues.
• Working in accordance with company procedures, relevant standards and safety requirements.
• Completing Job Safety Analysis (JSA) requirements and ensuring the correct PPE is worn at all times.
• Maintaining company vehicles, tools and technical equipment in a clean, safe and serviceable condition.
• Using tablets, mobile applications and other digital tools to complete field documentation.
• Working effectively both independently and as part of a team.
• Identifying opportunities to assist customers with additional repairs, services or improvements.

About You

We’re looking for someone who takes pride in their work, enjoys solving technical problems and is keen to continue learning.

The ideal candidate will have:

• Experience in commercial electrical, HVAC, mechanical services or a related technical field.
• Strong technical and fault-finding abilities.
• A practical, hands‑on approach to problem solving.
• Strong attention to detail and a commitment to safety and compliance.
• The ability to work autonomously and manage field-based work effectively.
• Strong written and verbal English communication skills.
• A professional, approachable and customer-focused attitude.
• Good organisational and time-management skills.
• The ability to adapt to changing priorities and work schedules.
• Confidence using mobile technology, tablets and field-service applications.

Applicants must:

• Be an Australian citizen.
• Be eligible to obtain a Police Clearance.
• Be able to obtain Working With Children clearance where required.
• Be able to obtain relevant site clearances where required.
• Be able to pass a standard pre-employment medical assessment.
• Hold or be willing to obtain a White Card.
• Hold or be willing to obtain Working at Heights training.
• Hold or be willing to obtain an EWP licence.
• Be available to work flexible hours, including occasional weekends and interstate travel where required.

What’s on Offer

This position offers a varied and hands‑on field role with the opportunity to develop specialised technical skills.

Equipment and Support

• Company vehicle
• Company uniform
• Company phone and tablet
• RDO process
• Comprehensive training and ongoing technical support
• Exposure to a variety of commercial and industrial environments
• Opportunities to develop specialised technical and commissioning skills
• Supportive team environment

A 6-month orientation and evaluation period applies to the position.

Why Join Us?

This is an opportunity to build a long-term career in a specialised field where technical ability, attention to detail and customer service are highly valued.

You’ll have the opportunity to work on a variety of projects and systems, develop your technical expertise and take ownership of your work in the field.

If you’re a reliable, proactive technician who enjoys being hands‑on, solving problems and learning new skills, we’d like to hear from you.